Error occurred: Cannot save

PDF-XChange Editor SDK for Developers

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edvschu
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Posts: 127
Joined: Fri Jun 25, 2010 6:54 am

Error occurred: Cannot save

Post by edvschu »

Hello,

i implemented history of documents opening like in full demo. I get the error message Cannot Save Sample after I get the document the second time via File -> Open -> Unpinned Recents -> Sample.pdf and making modifications.

You can reproduce error with full demp project:
1. start demo and open pdf
2. set on Keep/Restore history
3. make modification for example stamp
4. save pdf and close demo
5. start demo again
6. open pdf over recent list
7. make modification for example move stamp
8. push save button: error occured

Using Build 6.0.322.7.

The same error occured in the end user version of PDF Editor.

Best Regards,
edvschu
Sasha - Tracker Dev Team
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Posts: 5522
Joined: Fri Nov 21, 2014 8:27 am
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Re: Error occurred: Cannot save

Post by Sasha - Tracker Dev Team »

Hello edvschu,

I tired this in the End-User Editor - I could not reproduce the issue. Can you please make the direct steps to reproduce this in the End-user Editor?

Cheers,
Alex
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https://www.youtube.com/channel/UC-TwAMNi1haxJ1FX3LvB4CQ
edvschu
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Posts: 127
Joined: Fri Jun 25, 2010 6:54 am

Re: Error occurred: Cannot save

Post by edvschu »

Hello Alex,

doing these steps:

1. start editor by double click icon on desktop
2. push open button, navigate to pdf in my example on desktop and open it
3. make modification for example add stamp draft
4. push save button and close editor by file -> exit
5. start editor again by double click icon on desktop
6. open pdf over recent list on open button popup menu
7. make modification for example move stamp
8. push save button: error occured

Error occured in Version 6.0 Build 322.7 and Build 322.5. There no problems with same steps in Build 318.1.

Best Regards,
edvschu
Willy Van Nuffel
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Posts: 2349
Joined: Wed Jan 18, 2006 12:10 pm

Re: Error occurred: Cannot save

Post by Willy Van Nuffel »

I could reproduce the issue.

In step 6: click the tiny arrow below the Open button in the toolbar. Then hover over the PDF you like to open.
You will see a preview of the PDF. Then click to open that PDF.
Make a modification and click the Save icon.

If you do not succeed to reproduce the problem the first time, then just repeat:
Step 4: exit PDF-XChange Editor
Step 5: double click the Editor shortcut icon on the Desktop
Step 6: ...

It seems to happen every other time: yes - no - yes - no - ...
and it seems not to matter whether the file is on the Desktop folder or somewhere else.

Strange ...

A similar problem was reported (more than a year ago) in the Editor forum, and a ticket was made:
https://www.pdf-xchange.com/forum3 ... 62&t=25451
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Tracker Supp-Stefan
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Posts: 17824
Joined: Mon Jan 12, 2009 8:07 am
Location: London
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Re: Error occurred: Cannot save

Post by Tracker Supp-Stefan »

Hi Willy,

I reproduced the originally reported issue as well with the end user Editor, so I've passed it along to Sasha and asked him to take a look again.
The ticket in the order topic was marked as resolved for build 318, but it seems like the issue is back - so I've reopened it!

Cheers,
Stefan
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