Distorted scans with PDF-Tools 6.0.320.1

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speedskater
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Distorted scans with PDF-Tools 6.0.320.1

Post by speedskater »

After the update to PDF-Tools 6.0.320.1 scanning gives me distorted results.
PDF-Tools 603201.pdf
(66.38 KiB) Downloaded 158 times
I have a Canon Lide 220 scanner. Scanning is done using WIA on a windows x64 machine.

Strangely, the scanning results from PDF-XChange 6.0.320.1 are still fine.
PDF-XChange Editor 603201.pdf
(67.16 KiB) Downloaded 146 times
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Patrick-Tracker Supp
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Re: Distorted scans with PDF-Tools 6.0.320.1

Post by Patrick-Tracker Supp »

Hi speedskater,

Thank you for your post. I have reproduced this issue and informed the dev team.

We apologise for this inconvenience.
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
james goodman
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Joined: Tue Apr 03, 2012 8:06 pm

Re: Distorted scans with PDF-Tools 6.0.320.1

Post by james goodman »

I have the same problem. I rely on PDF Tools to scan documents every day in my work.

I wasted precious time in a meeting with a client trying repeatedly to scan a document she had brought.

Later I remembered I still had PDF Tools 4 on my computer, which works—thank God! I depend on your software to scan documents in my work every day.

I, too, use WIA, and my computer runs Windows 7 x64.

Hope you fix this soon. Am so sorry I ran the updater today! :cry:
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Will - Tracker Supp
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Re: Distorted scans with PDF-Tools 6.0.320.1

Post by Will - Tracker Supp »

Hi James,

If you have a license for PDF-Tools, this will also work in the Editor. Please try using the Editor to scan as a workaround until this is fixed.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
james goodman
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Posts: 9
Joined: Tue Apr 03, 2012 8:06 pm

Re: Distorted scans with PDF-Tools 6.0.320.1

Post by james goodman »

Hi Will,

Thanks so much! I never knew it was possible to scan from within Editor (New Document | From Scanner...). It works!

In addition, I learned that it is possible to merge PDF files (New Document | Combine Files into a Single PDF...).

Scanning to PDF and merging PDF files are practically all I do with PDF Tools, so now I can do everything I need to do with your software in Editor. That should save some time over the long run.

JG
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Patrick-Tracker Supp
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Re: Distorted scans with PDF-Tools 6.0.320.1

Post by Patrick-Tracker Supp »

Hello,

Thank you all for your efforts here. We will be releasing a fix for this very soon.

Thank you for your patience and understanding.

Cheers!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
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