Hi,
we've some systems, where the PDFXCview crashes suddenly.
Usually this happens after saving, when the Save Button does not get disabled (looks like save doesn't really finish ?).
In that situation, the Viewer crashes with every operation (even something like changing window size).
We've dumps available, they show a crash in PDFXCview.exe because of a access violation accessing address 0000000000000008.
Regards,
Uwe Honermann
Sudden crashes
Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan
-
- User
- Posts: 21
- Joined: Wed Jan 23, 2019 11:49 am
Sudden crashes
Uwe Honermann
Leiter Entwicklung
windream GmbH
Wasserstraße 219
44799 Bochum
Leiter Entwicklung
windream GmbH
Wasserstraße 219
44799 Bochum
-
- Site Admin
- Posts: 600
- Joined: Tue Mar 03, 2015 12:46 pm
Re: Sudden crashes
Hello Uwe,
I am afraid that the Viewer is no longer developed and as such there will be no future fixes and/or updates for it.
If you are not using the last version of the Viewer, I would advise to try updating it and check if the same issue persists. If you are already using the last version of the Viewer - my advise is to use the Editor instead.
Regards,
Radi
I am afraid that the Viewer is no longer developed and as such there will be no future fixes and/or updates for it.
If you are not using the last version of the Viewer, I would advise to try updating it and check if the same issue persists. If you are already using the last version of the Viewer - my advise is to use the Editor instead.
Regards,
Radi
-
- User
- Posts: 21
- Joined: Wed Jan 23, 2019 11:49 am
Re: Sudden crashes
Hi Radi,
okay, that's exactly, what I told the customer, too.
Unfortunately, sometimes it's hard to motivate users to move away from the product, they're used to .
We'll keep on trying...
Regards,
Uwe
okay, that's exactly, what I told the customer, too.
Unfortunately, sometimes it's hard to motivate users to move away from the product, they're used to .
We'll keep on trying...
Regards,
Uwe
Uwe Honermann
Leiter Entwicklung
windream GmbH
Wasserstraße 219
44799 Bochum
Leiter Entwicklung
windream GmbH
Wasserstraße 219
44799 Bochum