Office Addin Resets Default Printer

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AlanCannon
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Posts: 1
Joined: Sat Dec 02, 2023 6:05 pm

Office Addin Resets Default Printer

Post by AlanCannon »

When I use the office addin for Excel, Word, or PowerPoint everything works fine except my default printer gets reset to the pdf exchange printer. How do I stop that from happening? I am using Office 365 54-bit. Win10 fully updated. PDFX Pro 10.1.3 build 383.
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Jordan - Tracker Supp
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Posts: 91
Joined: Mon Jul 03, 2023 3:10 pm

Re: Office Addin Resets Default Printer

Post by Jordan - Tracker Supp »

Hello AlanCannon,

This issue was already reported to the development teams and a ticket was added to our internal ticket system:

#6720: Converting Excel files to PDF via the addin changes the default Windows printer.

When there is development on this issue we will notify you.

For the moment we do not have a workaround for it.

Thank you for your patience and understanding while we are doing our best to solve the problem in the shortest possible time.

Regards.
Best regards,
Jordan