Removal of Free version accidentally loaded over older paid version

[raildata]

Hello,

While walking a friend through loading Editor I accidently hit load and then loaded it over my older paid version. I now cannot access the capabilities my paid version allowed. It was not current for support.

How can I get back to where I was before making the mistake of loading the newer version?

Thank you very much for any help or suggestions.

Allen Stanley

[TrackerSupp-Daniel]

Hello, raildata

No worries, this is a common issue with a quick and easy solution.
Simply uninstall the current software, and restart your PC. Then head to your account page, and you will see a download button offering the correct version for use with your license, even after expiry!

Kind regards,

[raildata]

Thank you for your quick reply and excellent instructions. The issue is now resolved and things are back to normal.

If not inappropriate I have another question. When using the Document Properties selection and the Initial View box, Initial Layout , Navigation View, Bookmarks Pane & Page selection I cannot get it to operate. I click OK. I then close the document & reopen and Bookmarks do not show. They can be enabled as always. Am I missing a step or is this not available in the basic program?

Thank you!

Allen Stanley

[TrackerSupp-Daniel]

Hello, raildata

By default most PDF software (including ours) will attempt restore the "last used" view, for any files that you have previously opened. You can think of the initial view settings as what will be set the first time you ever open a document in most cases. In this situation, because you need to open the file to set these options, you have a "previous view" to restore. You can disable these "restore" options from the application preferences (Ctrl_K) under the Page Display category:

image.png

After you uncheck these, any file you open will show the documents own "initial view" settings, if there are any, before it tries to load the application defaults.

Kind regards,