Logo Appearing
Moderators: TrackerSupp-Daniel, Tracker Support, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Tracker Supp-Stefan
-
- User
- Posts: 18
- Joined: Wed Sep 09, 2009 4:01 pm
Logo Appearing
Occasionally when printing in rapid succession from the SDK the unregistered logo is appearing at the top of the converted PDF. Is this a known issue or could I be doing something wrong? The code always executes in the same path.
-
- Site Admin
- Posts: 5219
- Joined: Tue Jun 29, 2004 10:34 am
- Location: United Kingdom
Re: Logo Appearing
Hi,
without seeing your code its hard to say if you are doing something wrong or not - I assume you have embedded your serial number and developer codes in your app code and recompiled you application ?
Assuming this to be case - please send us a small example app that displays the issue and advise what Windows OS is in use.
Please do not post here - but send by email with a link back to this forum post and zip all files sent, we need both source code and a complete compiled project with any supporting dll's/files required etc to allow us to run locally and reproduce the issue.
Pls send to support@pdf-xchange.com
Thanks
without seeing your code its hard to say if you are doing something wrong or not - I assume you have embedded your serial number and developer codes in your app code and recompiled you application ?
Assuming this to be case - please send us a small example app that displays the issue and advise what Windows OS is in use.
Please do not post here - but send by email with a link back to this forum post and zip all files sent, we need both source code and a complete compiled project with any supporting dll's/files required etc to allow us to run locally and reproduce the issue.
Pls send to support@pdf-xchange.com
Thanks
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.
Best regards
Tracker Support
http://www.tracker-software.com
Best regards
Tracker Support
http://www.tracker-software.com
-
- Site Admin
- Posts: 6903
- Joined: Wed Mar 25, 2009 10:37 pm
- Location: Chemainus, Canada
Re: Logo Appearing
Hi jabaran
thanks for the email. We are looking into this and will keep you abreast of developments.
regards
thanks for the email. We are looking into this and will keep you abreast of developments.
regards
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
-
- Site Admin
- Posts: 6903
- Joined: Wed Mar 25, 2009 10:37 pm
- Location: Chemainus, Canada
Re: Logo Appearing
Hi Jabaran,
this has been addressed in the V5 SDK. It will be released on the 18th of this month. Please test when it is available and let us know how that goes.
this has been addressed in the V5 SDK. It will be released on the 18th of this month. Please test when it is available and let us know how that goes.
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com