PDF XChange Forum

Hello All,

We deployed PDF XChange 2012 Pro just over a month ago. In the last 36 hours I was getting users reporting that they were getting an error when opening IE that stated: PDFXChange 2012 IE Plugin from Tracker Software Products (Canada) Ltd' isn't compatible with Internet Explorer's enhanced security features and has been disabled.....I got the same message this morning.

When I go into Manage Add-Ons it doesn't give me the option to enable it. It is just listed as incompatible. I am able to replicate this every time I open IE. I have also attached screen shots detailing this.

Any help would be much appreciated as I need to resolve this ASAP!

Thanks,

Tucker

Disregard....Found the the Enhanced Protected Mode in IE got turned on through a GPO which blocked it. It is under Internet Options>Advanced>Security section and uncheck the box for Enable Enhanced Protected Mode (locally). Gotta go find the GPO now....

Tucker

Hi Tucker,

Is everything working as expected now?

Yes they are Will! Thanks for checking.

Awesome, glad to hear it

Keep us posted if the problem persists!