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Problem with batch pdf conversion from Word 2010

Posted: Tue May 16, 2017 7:06 pm
by bpa1
We are using the PDF Tools v6 - 'Convert Files to PDFs' tool. When used to convert Word 2010 files that are tracking changes, the tool always creates pdf files that show all markups and comments - even if the Word files are saved with all changes and comments suppressed (Final view). This behavior renders the tool useless to us. Is there a setting or any means of changing the behavior such that pdf files created do not display changes and comments?

Thanks.

Re: Problem with batch pdf conversion from Word 2010

Posted: Tue May 16, 2017 7:10 pm
by Patrick-Tracker Supp
Hello bpa1,

Thank you for the post. Could you please send us a copy of these word documents as well as the resulting PDF so that we can investigate more thoroughly?

Thank you!

Re: Problem with batch pdf conversion from Word 2010

Posted: Wed May 17, 2017 4:42 pm
by bpa1
Issue resolved.
This is not a PDF Tools issue, but rather how Word requires a user to accept all changes and to turn off 'Track Changes' to allow the document to open or print without displaying changes or comments - regardless of what view is saved.

Thanks.

Re: Problem with batch pdf conversion from Word 2010

Posted: Thu May 18, 2017 7:09 am
by Will - Tracker Supp
Hi bpa1,

Thanks for the info, that's good to know! Glad you solved the issue :)

Cheers,