PDF XChange Forum

Hi,

My company has recently tried upgrading the SDK we use from 6.0.318 - 6.0.322.7 and we are now experiencing crashes when closing the application. This crash seems to only happen on certain documents (have been able to cause the crash with multiple documents) and even then, only on certain machines. Windows 10 machines seem to be able to handle the document, while Windows Server 2012 cannot (from what we tested). The only indication of what might be causing the error is from the problem signature on crash:

Problem signature:
Problem Event Name: BEX
Application Timestamp: 4ba2084b
Fault Module Name: PDFXEditCore.x86.dll
Fault Module Version: 6.0.322.7
Fault Module Timestamp: 598df614
Exception Offset: 000321a3
Exception Code: c0000409
Exception Data: 00000007
OS Version: 6.2.9200.2.0.0.272.79
Additional Information 1: 7865
Additional Information 2: 78659391c08b2d0e3a148a4fff50623d
Additional Information 3: 679b
Additional Information 4: 679bcca6f787ef88e9e6b34c4be2e2f2

We unfortunately could not narrow down the issue, so please let me know if anything is needed to do so.

Thank you,
Justin

Hello Justin,

We can't possibly know what is happening in your code. I'm almost sure that it's a problem in .Net that holds something and tries to free it after the dll was uninitialized. If you want our help - then we'll need some kind of a project sample that recreates the behavior to test this.

Cheers,
Alex

Hi Alex,

I am able to give you the project. Is there an email I can use to make it available to you?

Thank you,
Justin

Hello Justin,

Please mail it directly to the polaringu@tracker-software.com
Also, do not forget to give the reproduction steps so that we can recreate the problem itself.

Cheers,
Alex

Hi Alex,

Any update on what may be causing the application crash?

Thank you,
Justin

Hello Justin,

Sadly no - we don't have the needed virtual machine yet.

Cheers,
Alex

Hi Alex,

We have a virtual machine we could give you access to if it is needed. If not, is there anything else we could do to help?

Thank you,
Justin

Hello Justin,

We have this in our schedule - we are having a major release soon - there are plenty of urgent tasks that need to be fixed.
Also please tell the exact version of the Windows Server 2012.

Cheers,
Alex

Hi Alex,

Just out of curiosity, is there a time frame for the new release?

The VM that we were using to test on is just "Windows Server 2012 Standard Edition". [attachment=0]WindowsInfo.PNG[/attachment]

Thanks again,
Justin

Hello Justin,

It is planned to be out till December if all goes well.

Cheers,
Alex