Update to 10.2.0.384

[gimpel1]

Hello,

after this update windows Security has an alert for the file 'Convagent!pz' and quarantined the file.
(file: C:\Program Files\Tracker Software\PDF-XChange Standard\pdfSaver.exe)
Is this a known problem?

Thanks

[Tracker Supp-Stefan]

Hello gimpel1,

Are you using the default windows security or do you also have a third party antivirus solution?

Kind regards,
Stefan

[gimpel1]

Hi Stefan,

i use only the default windows security.

Kind regards
gimpel1

[Paul - Tracker Supp]

Hi, gimpel1

thanks for this. Can you tell us which file you used? Was it the MSI, EXE? Initial checks here show the files as OK so I am keen to know the exact file name of the one that you see reports this.

sincerely

Kind regards,
Paul - Tracker Supp

[gimpel1]

Hi Paul,

as always, i use the PDF-XChange-Updater; no EXE or MSI-Download.

Thanks

[Paul - Tracker Supp]

Hi, gimpel1

understood. Thank you.

We are investigating this. The results are inconsistent, identical files in different instances producing different results from Windows Defender.

We are confident the files are clean and this is a false positive by Windows Defender.

We continue to look for the cause of these false positives.

Kind regards,
Paul - Tracker Supp

[gimpel1]

Hi Paul,

thank you for your efforts.

Kind regards and anyway, happy new year for the support-team

gimpel1

[Paul - Tracker Supp]

[gimpel1]

Hello Paul,

because there are printinh-problems with this file, so i'm staying on version 10.1.3.383 for now.

Kind regards

[Tracker Supp-Stefan]

Hello gimpel1,

Can you please let us know a bit more about the printing problems? Maybe in a separate topic?

Kind regards,
Stefan

[gimpel1]

Hi Stefan,

i updated again to 10.2.0.384 and the same problem here.

For the printing problem see the three printouts in the attachment.

Thanks and kind regards

[Tracker Supp-Stefan]

Hello gimpel1,

Can you please try to download and install our products (including the printer drivers) manually from our website:
https://www.pdf-xchange.com/product/downloads

I suspect the issue that we had with windows defender yesterday might have affected more than just the Editor on your end.

Kind regards,
Stefan

[gimpel1]

Hi Stefan,

the update with the msi installer was ok.

Thanks for your help.

Kind regards

gimpel1

[Paul - Tracker Supp]