pdfSaver4 process closes with error

[guy.marom]

We have a service that uses the printer driver to convert files to PDFs (Sample code at https://forum.pdf-xchange.com/ ... =43&t=5500).
The service monitors some queue, and upon finding a file loads it in the relevant 3rd party program (Word, Excel, Powerpoint, Adobe Reader, etc.) and send it to the printer.
This works very well, but sometimes the pdfSaver4 process apparently closes with an error and we see an error window on the screen (Attached).
Until the prompt is closed (Manually) no print job succeeds.

If there is an undocumented logging option, we could use it and maybe send you more data.

Please advise.
Thank you,
Guy Marom

[Ivan - Tracker Software]

Do you use latest build of the driver?

[guy.marom]

Yes, now I am and it is still happening.

[Ivan - Tracker Software]

Can you send me more info you can get by pressing "click here" and "Debug" on error message window ?

[guy.marom]

Error Print Screen.zip contains a screen shot of what happened when we pressed "Click here".
The other zip file contains all relevant reports and dumps that the first ZIP directs us to.

[John - Tracker Supp]

Hi Guy,

I think you have heard from Ivan directly with a temporary work around whilst we work to resolve this - could you confirm please ?

[guy.marom]

No, the workaround was for the serial number issue.

[John - Tracker Supp]

Hi Guy,

Ivan is going to send you some specail beta items for testing todayétomorrow and hopefully these will resolve your issues - these will be available in Build 161 for general release in a day or so if all goes well.

Thanks