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I have purchased the wrong product. Can I get a refund?

Problem:

The software I purchased does not perform the tasks that I require. Can I get a refund?

Resolution

We do not offer refunds when the incorrect product is purchased, as it is free to download and experiment with our products on an indefinite basis and we have a 'try before you buy' policy. However, we do offer a heavy discounts for additional products once an initial purchase has been made. Register your information here in order to access discount options.

Additionally, please use the page here to contact our sales department about your issue. Provide as much case-specific information as possible. Include your receipt, serial number, email address at the time of purchase, full name and contact details, the product you purchased and any other relevant information. Doing so will allow us to trace your purchase, verify your entitlements and assist you as quickly as we can.

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Knowledge Base Article:
KB187
Created On:
Sep 03, 2009 05:29 PM
Last Modified:
Apr 10, 2018 04:30 PM
Visits:
3257
SDK General Installation exchange incorrect KB187 product purchase purchased refund wrong