Knowledgebase

I have purchased the wrong product. Can I get a refund?

Problem:

The software I purchased does not perform the tasks that I require. Can I get a refund?

Resolution

If you have purchased one of our basic products, such as the PDF-XChange Editor and intended to purchase another, you can often perform the upgrade manually from your account page, on the "Upgrade Options" tab. If you mistakenly purchased the PDF-XChange Standard Printer but intended to purchase the PDF-XChange Editor, you will need to contact Sales@tracker-software.com as soon as possible, as we can only offer to change your license type for a short time after purchase.

Beyond that, we generally do not offer refunds when the incorrect product is purchased, as it is free to download and experiment with our products on an indefinite basis and we have a strict 'try before you buy' policy. However, we do offer a heavy discount when upgrading to a higher product once a purchase has been made. Register your information here in order to access discounted upgrade options.

Additionally, please use the page here to contact our sales department about your issue. Provide as much case-specific information as possible. Include your receipt, serial number, email address at the time of purchase, full name and contact details, the product you purchased and any other relevant information. Doing so will allow us to trace your purchase, verify your entitlements and assist you as quickly as we can.

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