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Tracker Software has asked me to create a .tmp file in order to assist in resolving an issue. How do I do this?

Question:

Tracker Software has asked me to create a .tmp file in order to assist in resolving an issue. How do I do this?

If users experience problems when they attempt to create PDF files, then sometimes we request additional files in order to help us solve the issue. (Usually we do this in cases where we cannot otherwise replicate the problem). The files that we request are the two temporary files that our products create during the process of PDF file creation. This often allows us to identify the cause of faults/compatibility issues, and provides further valuable data with regard to resolving the problem.

Answer:

Follow the instructions below to create .tmp files:

1. Press Ctrl+Alt+Delete to open the Windows Task Manager.

2. If any processes are running from the list below then select them and then click End Process:

'pdfSaver3.exe'

'pdfSaver3L.exe'

'pdfSaver4.exe'

'pdfSaver4L.exe'

'pdfSaver5.exe'

'pdfSaver5L.exe'

'pdfSaver6.exe'

'pdfSaver.exe'

'pdfSaverL.exe'

3. Click the Windows Start Button and then click 'Run.' (If you are using Windows 7 then enter 'Command Prompt' in the Search Programs and Files text box to open the command prompt.

4. Enter cd\ and press return to clear the command prompt if any content is there, and then enter the relevant text into the command prompt, depending on the application in use:

Pro v.3: "C:\Program Files\Tracker Software\PDF-XChange 3 Pro\pdfSaver\pdfSaver3.exe" /tweak /show

Standard v.3: "C:\Program Files\Tracker Software\PDF-XChange 3\pdfSaver\pdfSaver3.exe" /tweak /show

Lite v.3: "C:\Program Files\Tracker Software\PDF-XChange Lite 3\pdfSaver\pdfSaver3l.exe/tweak /show

Pro v.4 or Standard v.4: "C:\Program Files\Tracker Software\PDF-XChange 4\PdfSaver4.exe" /tweak /show

Lite v.4:  "C:\Program Files\Tracker Software\PDF-XChange Lite 4\pdfSaver41.exe" /tweak /show

Pro v.5 or Standard v.5: "C:\Program Files\Tracker Software\PDF-XChange 5\pdfSaver5.exe" /tweak /show

Lite v.5 "C:\Program Files\Tracker Software\PDF-XChange Lite 5\pdfSaver5L.exe/tweak /show

Pro v.6 or Standard v.6: "C:\Program Files\Tracker Software\PDF-XChange 6\pdfSaver6.exe" /tweak /show

Lite v.6: "C:\Program Files\Tracker Software\PDF-XChange Lite 6\pdfSaver5L.exe/tweak /show

Pro or Standard v.7 and v.8: "C:\Program Files\Tracker Software\PDF-XChange Standard\pdfSaver.exe/tweak /show

Lite v.7 and v.8: "C:\Program Files\Tracker Software\PDF-XChange Lite\pdfSaverL.exe/tweak /show

For example as below:

Please note that the quotation marks must be included. Additionally, the examples above assume that the default installation location was used. If this is not the case then the paths must be updated accordingly.

5. Press Enter. The PDFSaver dialog box will open.

6. Move to the Settings tab and then select the Don't Remove Temporary Files box:

7. Use PDF-XChange Standard or PDF-XChange Lite to create a PDF file (print any file to the affected printer).

8. Locate the .tmp files. These will be located in the Windows default temp folder, which is usually located at:

"C:\Users\Your User name\AppData\Local\Temp"

The simplest way to access this folder is to type %TEMP% in the Windows Explorer text box. (If the system configuration has been changed then it is possible that the TEMP folder may be used to store .tmp files instead. The text %SystemRoot%\TEMP should be entered in those cases).

The .tmp files will be in the format pxcXXXX.tmppxpXXXX.tmp or pxvXXXX.tmp, where XXXX is a hexadecimal number of 1-4 digits. If the Office Toolbar Addin was used to create the PDF file then there will also be a file in the format pdfXXXXX.xml. If necessary then the Windows search option can be used to search for these files.

If there are a large amount of files in the temporary files folder then it may be useful to organize by date created, so that our new files will appear at the top of the list.

9. Zip the files and send them to support@tracker-software.com Please note that if they are not zipped then our virus/firewall software may remove them and we will not receive them as a result.

10. Undo steps 4-6 from the process above in order to prevent your hard disk from retaining all temporary files, which would rapidly take up space if it was left unchanged.

We will reply to your email as soon as possible.

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