Knowledgebase

Back to Articles List

Why are there no PDF file previews in the Outlook 2007 reading pane?

Question:

Why are there no PDF file previews in the Outlook 2007 reading pane?

Why are there file previews in Windows Explorer, but not in the Outlook preview pane?

Answer:

 The XCShInfo.dll has not registered correctly and must be registered again:

1. Locate the file:

C:\Program Files\Tracker Software\Shell Extensions\Win32\XCShInfo.dll

N.b. If this file cannot be located then reinstall the product and ensure that it is an administrative install.

2. Follow the instructions detailed here to register the shell extensions.

The XCShInfo.dll file will then register correctly and the preview handler will be enabled. If this does not resolve the issue then please contact us at support@tracker-software.com - and please remember to include screenshots of any associated error messages.

Was this article helpful?
Yes No Somewhat