Knowledgebase

Articles List
  • KB387
  • Jun 28, 2018 12:03 PM
  • 7761

Some Files Report an Error Message When Trying To Alter Them in PDF-Tools

Symptoms:

 When trying to perform tasks on a document in PDF-Tools, I'm getting an error message resembling the following:

Cause:

 The document is damaged and, if possible, needs to be repaired.

Resolution:

 PDF-Tools isn't always capable of repairing the damage on a document. In cases like these, you will need to use the Editor or Viewer

**Note: Neither The Editor, nor Viewer, is always capable of repairing the damage - sometimes a document is just damaged beyond repair. If this is the case, it will need to be re-authored or re-acquired.

Open the document in the Editor or Viewer and you should see a warning sign in the document tital bar:

 

If you click the yellow triangle, it should bring up a dialogue box instructing you to re-save:

Do exactly that, using the "Save As" function under File --> Save As.

You should now be able to use PDF-Tools to alter the file without issue.

 

**Note: If it isn't possible for the Editor or Viewer to repair the damage, then you will see an error message similar to this:

Was this article helpful?
Yes No Somewhat

Error

    Thanks for your feedback!

    More Like This

    Need more information? Get in touch.

    You can contact us by phone, email or our social media accounts — we are here to assist you.

    Contact Us