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I have a problem with the Editor starting very slowly.

Symptoms

The Editor seems to take a very long time to start, far longer than other applications (10-25 seconds, or more). Why?

Cause

This is a known issue and we are investigating a few potential causes and resolutions. The instructions below are a temporary workaround for the issue, until a permanent fix is found.

Resolution

While waiting for the Editor to start, please open the task manager by hitting Ctrl + Shift + Esc and search for any existing processes; right click the processes and hit "End Process Tree" (End Task in Windows 8 and 8.1):

Once you have killed the process, please try restarting the Editor and you should now find that it opens quickly.

If you find that there is no process in the task manager, or that this doesn't help, please email support@tracker-software.com with a full description of the issue and list all of the actions taken so far - please provide a reference to this KB article and confirm that you have tried the above.

Alternately, you can post here: https://www.tracker-software.com/forum3/viewtopic.php?f=62&t=21576

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