How do I post a support request to the forum?
Please read the guidelines below in full before posting support requests to the forum. If you have been referred here after making a request for support, the information you provided was not sufficient. The list below details all necessary information that we require in order to answer your queries. Please include everything on the list. Doing so will ensure we can assist you as quickly and comprehensively as possible, and keeping our customers happy is one of our major priorities. We aim to answer all forum posts within eight hours – and we are usually much faster.
Thank you,
The Tracker Software Team
Before Posting to the Forum
Minimum Information Required for Forum Posts
Additionally, please ZIP files before they are posted, as there is a 2MB limit in the forum. If your files exceed this size then post a request for direct FTP upload information. We recommend using WINRAR or 7zip to zip files. 7zip is highly efficient and free – a download is available here.
The Tracker Software forum is located at https://forum.tracker-software.com/
You can contact us by phone, email or our social media accounts — we are here to assist you.