Knowledgebase

PDF-XChange is not on my computer after running the installer

Symptoms

I have run a PDF-XChange product installer, but no program is installed.

**Applies to any PDF-XChange product

Cause

Sometimes a restart is necessary in order for the applications to be accessible. If that's not the problem, then it's possible that your anti-virus software is blocking our installer from running correctly.

Resolution

Try either disabling the anti-virus, or adding an exception to our installer/unblocking the installer. If using Webroot, please see here: http://www5.nohold.net/Webroot/Loginr.aspx?pid=10&login=1&app=vw&solutionid=762

If the issue still is not solved, please contact support@tracker-software.com using this link and provide the information requested in the email template. All requested information is necessary to troubleshoot installation problems.

Was this article helpful?

Yes No Somewhat