I have a problem with scanned documents displaying a warning message...

  • Knowledge Base Article: KB504
  • Created On: Aug 16, 2016 01:13 PM
  • Last Modified: : Nov 4, 2016 06:31 AM
  • 1750 visit(s)
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I'm getting a red banner after scanning documents to PDF, using my HP scanner and accompanying software:

**Note: Exact error may differ slightly, depending on the damage.



 This is because HP's software does not adhere to the ISO PDF Specification. See here for further details:



 As the issue is with HP's software, not our own, we cannot advise on a resolution using their software. We strongly recommend that you contact HP and reference the forum topic above.

In the meantime, you can use the scanning capabilities of PDF-Tools or the PDF-XChange Editor, to scan to PDF:


Scanning in the Editor:

Scanning in PDF-Tools:


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