Knowledgebase

  • Home
  • Knowledge base
  • Windows can't install the PDF-XChange V6 Printer Driver (Lite) kernel-mode print driver.
Back to Articles List

Windows can't install the PDF-XChange V6 Printer Driver (Lite) kernel-mode print driver.

Symptoms

I installed the PDF-XChange Lite printer and it gave me the following error: "Windows can't install the PDF-XChange V6 Printer Driver (Lite) kernel-mode print driver.  To obtain a driver that is compatible with the version of Windows you are running, contact the manufacturer."

 

Cause

This issue is caused by an out of date Windows 10 driver file: MXDWDRV.DLL.
The problem mostly concerns the users who were running Windows 10 Insider Preview.
We also had one user who used WIndows reset feature and some his files were updated to an interim version.
 

Resolution

Upgrade to the latest Windows 10 Update seems to fix the issue.
This update was released in April 2017.

If this resolution is ineffective then an alternative resolution is available as detailed here.

Was this article helpful?
Yes No Somewhat

More Like This

Knowledge Base Article:
KB511
Created On:
Jun 30, 2017 03:36 PM
Last Modified:
Oct 24, 2019 02:43 AM
Visits:
3665
Installation KB511 kernal-mode driver windows can't install