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Windows can't install the PDF-XChange V6 Printer Driver (Lite) kernel-mode print driver.

  • Knowledge Base Article: KB511
  • Created On: Jun 30, 2017 03:36 PM
  • Last Modified: : Oct 4, 2017 02:47 PM
  • 1010 visit(s)
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Symptoms

I installed the PDF-XChange Lite printer and it gave me the following error: "Windows can't install the PDF-XChange V6 Printer Driver (Lite) kernel-mode print driver.  To obtain a driver that is compatible with the version of Windows you are running, contact the manufacturer."

 

Cause

This issue is caused by an out of date Windows 10 driver file: MXDWDRV.DLL.
The problem mostly concerns the users who were running Windows 10 Insider Preview.
We also had one user who used WIndows reset feature and some his files were updated to an interim version.
 

Resolution

Upgrade to the latest Windows 10 Update seems to fix the issue.
This update was released in April, but is still in the process of delivery to the users through WIndows Update.

For those who cannot wait MS provides a separate installer:
https://go.microsoft.com/fwlink/?linkid=845981

If this resolution is ineffective then an alternative resolution is available as detailed here.

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