Knowledgebase

Search or Ask a Question

This is a keyword search that looks for matching articles that contain one or more words specified by a user in articles’ tags, title and content. The search results are sorted by the frequency of words found in articles and weighted to give preference to tags, title and article content in that order. Words from the article tags rate higher than words from the article title and words from the article title rate higher than words from the article content. The logical operators e.g. + ! || && etc or quotes to search for a phrase are disregarded.

I experience issues rendering PDF-XChange Editor, Viewer or PDF-Tools on a second monitor in Windows 7.

  • Knowledge Base Article: KB512
  • Created On: Aug 15, 2017 09:04 AM
  • Last Modified: : Aug 15, 2017 10:54 AM
  • 2621 visit(s)
  • Back to Articles List
Symptoms

The main window of the software presents as the same color as the desktop background:

The main window blurs when it is moved outside of the screen and back into view:

Cause

This issue arose as a result of the KB4034664 update for Windows 7 that was released on August 8th, 2017.

Resolution

We have resolved this issue. Please update to the 6.0.322.7 builds (or later) of our products, which are available here.

Alternatively, remove the KB4034664 update for Windows 7 update from your computer, or use the following workaround:

1. Move to the Control Panel.

2. Click System.

3. Click Advanced System Settings in the Control Panel Home tab.

4. Click Settings in the Performance section.

5. Select the Enable desktop composition and Use visual styles on windows and buttons boxes:

6. Click Apply.

Vote

Was this article helpful?

Yes No Somewhat