Knowledgebase

Search or Ask a Question

This is a keyword search that looks for matching articles that contain one or more words specified by a user in articles’ tags, title and content. The search results are sorted by the frequency of words found in articles and weighted to give preference to tags, title and article content in that order. Words from the article tags rate higher than words from the article title and words from the article title rate higher than words from the article content. The logical operators e.g. + ! || && etc or quotes to search for a phrase are disregarded.

I have a problem with BSOD when using SaveAs on a Citrix XenServer Terminal Server

  • Knowledge Base Article: KB518
  • Created On: Jan 12, 2018 09:31 AM
  • Last Modified: : Jan 12, 2018 11:22 AM
  • 80 visit(s)
  • Back to Articles List
Symptoms

 When users save a file using Save As on a Citrix XenServer (Terminal Server) to a USB device the server crashes with a BSOD.

 

Cause

 This appears to be caused by the way atomic ReOpen is handles on these servers.

 

Resolution

Use our Active Directory Group Polict Template for the Editor to disable atomic ReOpen and use the more traditional CreateFile/CloseHandle pair of functions.

 

The Group Policy Template can be downloaded from here:
PDFXEditor.admx
PDFXEditor.adml

This KB describes how to set up the template on a domain controller to make it available in the "Central Store" along with default templates - there is nothing unique to ours, it works like any other Administrative Template.

 

The Policy is found under "Miscellaneous" in the Editor's Template:
Image

Set it to "Disabled" to use the CreateFile/CloseHandle pair of functions:
Image

 

Vote

Was this article helpful?

Yes No Somewhat