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I have a problem with BSOD when using SaveAs on a Citrix XenServer Terminal Server

Symptoms

 When users save a file using Save As on a Citrix XenServer (Terminal Server) to a USB device the server crashes with a BSOD.

 

Cause

 This appears to be caused by the way atomic ReOpen is handles on these servers.

 

Resolution

Use our Active Directory Group Polict Template for the Editor to disable atomic ReOpen and use the more traditional CreateFile/CloseHandle pair of functions.

 

The Group Policy Template can be downloaded from here:
PDFXEditor.admx
PDFXEditor.adml

This KB describes how to set up the template on a domain controller to make it available in the "Central Store" along with default templates - there is nothing unique to ours, it works like any other Administrative Template.

 

The Policy is found under "Miscellaneous" in the Editor's Template:
Image

Set it to "Disabled" to use the CreateFile/CloseHandle pair of functions:
Image

Alternative

Should the above not solve this issue, there is an alternative. You may apply the registry key linked Here under HKCU. We have found in instances where the fix does not work in HKLM, that current user seems to do the trick. If neither of these options help, please contact support@tracker-software.com

 

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