The Support Team Has Asked Me To Send Sharepoint Log Files

  • Knowledge Base Article: KB519
  • Created On: Feb 20, 2018 04:53 PM
  • Last Modified: : Feb 21, 2018 10:50 AM
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My Sharepoint plugin is not working as intended, How do I setup and send these files.

After Creating the files, please send them to


 Simply follow the steps provided to you via email while you perform this task and you will be good to go.

1. Open Start and Search for regedit.exe

2. Create or Find key HKEY_CURRENT_USER\Software\Tracker Software\PDFXEditor\3.0\Debug

**Notice that we may have to create this**

  1. Right Click the 3.0 folder and navigate to New > Key

  1. Name the key Debug

3. Create or Edit the value "SPLog" type "DWORD", value "2".

**Again we may have to Create this one**

  1. Right Click on Debug, and navigate to New > DWORD (32-bit) Value

  1. Name it SPLog.

  1. Right Click the SPLog file and navigate to Modify...
  2. Change the Value data to 2. Then Click OK

4. Close the Regedit Window.

5. Restart Windows.

**This is important for the registry keys to be fully registered and properly record data.**

6. Start Editor with SharePoint plugin enabled.

7. Test your issue a few times. This could be something like opening/saving a file, If you have a file you know works and one that does not performing the operation on both will help us gather more data about the problem.

8. Close the Editor.

9. Get log file by pressing Win+R and then:

  1. Type %TEMP% into the dialog
  2. find and send us file "PDFX-SharePoint.log"

10. Re-open Start and Search for regedit.exe again.

11. Change the value of "SPLog" from step 3 to "0" or remove the "SPLog". 

  1. Right Click the SPLog file and navigate to Modify...
  2. Change the Value data to 0. Then Click OK

Then you are all done, we will get back to you as soon as possible with an answer or solution.


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