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I have a problem with Adminstrative rights in the Tracker Updater/installer


When I run the Tracker Updater, or the installer for one of the PDF-XChange family of products, I receive an error message similar to this one:

This happens even when I initiate the installation from an administrative account that has full privileges.


The cause of this issue can also be the Brother Control Center 4 background utility. The Tracker Software Products and Brother Solutions support teams are working together to understand and resolve this problem. The resolution detailed below is a temporary workaround.


1. Close all Tracker Software installer/updater windows.

2. Right-click the CC4 utility in the taskbar, then click Close:

3.  Retry the update/installation, which should then complete. You can reacquire the correct installer at any time from your account page.

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