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I have purchased the wrong product. What should I do?


I have purchased the wrong product. What should I do?


The simplest option is to upgrade to the correct product. This can be done from your account, which you can login to here. 

Alternatively, click here to contact our sales team in order to upgrade. Please include details about the product your purchased, why it is incorrect, and what your PDF requirements are. We will advise you as to the correct upgrade.

The most common issue in this regard is when PDF-XChange Standard is purchased in the belief that it can be used to view and edit PDF files. PDF-XChange Standard is a virtual printer and advanced PDF converter. If you want to view and edit PDF files then another of our products, PDF-XChange Editor, should be used. Our best value package that includes both of these products is the PDF-XChange PRO bundle, which also features PDF-Tools - our dynamic solution for the creation, manipulation and batch-conversion of PDF files. Our product page is available here.

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