Knowledge Base :: Search results
Showing 20 of 45 found
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I have a problem with BSOD when using SaveAs on a Citrix XenServer Terminal Server
... s with a BSOD. Cause This appears to be caused by the way atomic ReOpen is handles on these servers. Resolution Use our Active Directory Group Polict Template for the Editor to disable atomic ReOpen and use the more traditional CreateFile/C ...
944 visits -
How do I set per user preferences to make PDF files display in IE using a Group Policy?
... tion. Cause The registry keys needed to set the user preferences are located in HKCU and are not available to be set during install for any user not performing the installation. This means that pushing the installation via a Group Policy (o ...
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I have a problem with Tracker products crashing...
... (MS Visual Studio). The bug has been fixed in the new version of Visual Studio and will be present in all versions/builds after Version 5.5. Build 316.1. Resolution Please first make sure that you are using the latest release. This are alwa ...
2211 visits -
Why aren't all orphaned printers removed in my PDF-XChange SDK-developed application?
... eveloper asked this question on the Tracker Software forum. His users were reporting that orphaned printers were left in place after all other processes were complete. He wanted to know why this happened and what could be done to remove the ...
SDK howto Performance application clean up KB265 Orphan orphaned Printers Printers list remove SDK Temp2300 visits -
Why can't I print large page documents from Windows 7, Windows 8.1 or Windows 10 devices?
... a known issue in these versions of Windows that prevents the printing of large page documents. A fix for this issue is available here. Please note that a system restart is required in order for the fix to take effect. ...
2532 visits -
How do I debug problems in SDK-based applications?
... ve these issues for you. Please use the Debugview freeware utility linked below to capture system calls/functions and isolate the issues. Follow the steps below: Click here to download Debugview. Please ensure that you download the correct ...
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Can I use a network share to make the Stamps Palette available to all network users?
... s is not possible as there is no way to refer directly to a network share for the Stamps Palette. A local user profile must be used and, therefore, the Stamps Palette must be copied into each user's profile on each client machine. Furth ...
2979 visits -
I have a problem with PDF-XChange Lite 6 not working...
... er not correctly configured...", etc. Cause This is because the PDF-XChange Lite printer uses the Microsoft XPS engine to convert to PDF and, sometimes, Windows reports this engine as being installed when it was not. Resolution Download and ...
2984 visits -
I have a problem with Microsoft Outlook Security creating security blocks.
... be used to remove security blocks. ...
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Why doesn't PDF-XChange 4 see mapped drives?
... ftware forum. They wanted to configure the "Save Generated PDF File" setting to save to a specific location but could not locate mapped drives on the system. Answer: This was a bug in older version of the software and it was resolved in bui ...
3126 visits -
How do I Get support for a Developer SDK problem ?
... ay we receive scores of requests from some of the many 1000's of software developer's using our toolkits; here are some basic guidelines as to how to best help us to help you! Our experienced project developer's, with the skills ...
Clarion SDK Licensing/Serial #s Installation Performance General howto Developer Help KB372 SDK Support3150 visits -
How do I create screenshots to send to Tracker Software support?
... lity is included by default in all versions of Windows. Follow the steps below to take screenshots: 1. Open the window that you wish to screenshot. 2. Press the Print Screen button on your keyboard. (This is sometimes abbreviated to "PrtScn ...
3234 visits -
How do I create a dump file and send it to Tracker-Software for investigation?
... asked for a Crash Dump, follow these instructions If they asked for a Memory or Process Dump, follow these instructions These Dump files can be very large, and may not fit into an email, you can send a download link if you have a personal ...
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Error when running application scheduled task
... Tuner() appropriately when I am running the application by double clicking on it. When I run my application via Windows Scheduler (mstask.exe), then it gives an exception "Retrieving the COM class factory for component with CLSID {EEBC6859- ...
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The PDF-XChange Editor cannot find my scanner, but Adobe and several other applications can.
... ely because 64-bit applications cannot work with 32-bit scanner drivers (normally TWAIN drivers). Please try scanning with Microsoft Paint, which is always a 64-bit application on 64-bit operating systems, and you will likely not be able to ...
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What are the JBIG2 compression options and how do they function?
... ions: Standard, Crop Borders and Symbols: Standard uses the JBIG region to compress images. Crop Borders locates and excludes white borders when images are compressed. Symbols is the Tracker Software implementation of the Text Image Data me ...
3608 visits -
Why doesn't the PDFXCview.exe process end when I close the application?
... ses of this issue: The first possibility is that an older version of PDF-XChange Viewer is being used. Please ensure that the most recent build is installed. It can be downloaded here. Additionally, please note that PDF-XChange Editor has n ...
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I experience issues rendering PDF-XChange Editor, Viewer or PDF-Tools on a second monitor in Windows 7.
... n it is moved outside of the screen and back into view: Cause This issue arose as a result of the KB4034664 update for Windows 7 that was released on August 8th, 2017. Resolution We have resolved this issue. Please update to the 6.0.322.7 b ...
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Do the PDF-XChange applications have an ECCN?
... Department of Commerce: Bureau of Industry and Security have provided an ECCN (Export Control Certificate Number) for the entire family of PDF-XChange applications. This was necessary because ECCNs are required in all circumstances where so ...
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Why can't I use IE9 and the PDF-XChange IE Addin to create text-selectable PDF files from some web pages?
... : There is a rendering option for some pages in IE9 that means rendered pages are not text-selectable. Resolution: The HTML source code of the relevant page can verify whether or not the rendering option detailed above is the cause of the i ...
4413 visits