Knowledge Base :: Search results
Showing 20 of 43 found
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I have a problem with BSOD when using SaveAs on a Citrix XenServer Terminal Server
... with a BSOD. Cause This appears to be caused by the way atomic ReOpen is handles on these servers. Resolution Use our Active Directory Group Policy Template for the Editor to disable atomic ReOpen and use the more traditional CreateFile/Cl ...
1746 visits -
Why aren't all orphaned printers removed in my PDF-XChange SDK-developed application?
... eveloper asked this question on the Tracker Software forum. His users were reporting that orphaned printers were left in place after all other processes were complete. He wanted to know why this happened and what could be done to remove the ...
SDK howto Performance application clean up KB265 Orphan orphaned Printers Printers list remove SDK Temp2777 visits -
Why can't I print large page documents from Windows 7, Windows 8.1 or Windows 10 devices?
... a known issue in these versions of Windows that prevents the printing of large page documents. A fix for this issue is available here. Please note that a system restart is required in order for the fix to take effect. ...
2937 visits -
How do I set per user preferences to make PDF files display in IE using a Group Policy?
... tion. Cause The registry keys needed to set the user preferences are located in HKCU and are not available to be set during install for any user not performing the installation. This means that pushing the installation via a Group Policy (o ...
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How do I debug problems in SDK-based applications?
... ve these issues for you. Please use the Debugview freeware utility linked below to capture system calls/functions and isolate the issues. Follow the steps below: Click here to download Debugview. Please ensure that you download the correct ...
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How do I Get support for a Developer SDK problem ?
... y we receive scores of requests from some of the many 1000's of software developer's using our toolkits; here are some basic guidelines as to how to best help us to help you! Our experienced project developer's, with the skills ...
Clarion SDK Licensing/Serial #s Installation Performance General howto Developer Help KB372 SDK Support3582 visits -
Why doesn't PDF-XChange 4 see mapped drives?
... ftware forum. They wanted to configure the "Save Generated PDF File" setting to save to a specific location but could not locate mapped drives on the system. Answer: This was a bug in older version of the software and it was resolved in bui ...
3698 visits -
How do I create screenshots to send to Tracker Software support?
... lity is included by default in all versions of Windows. Follow the steps below to take screenshots: 1. Open the window that you wish to screenshot. 2. Press the Print Screen button on your keyboard. (This is sometimes abbreviated to "PrtScn ...
3828 visits -
I have a problem with Microsoft Outlook Security creating security blocks.
... be used to remove security blocks. ...
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What are the JBIG2 compression options and how do they function?
... ions: Standard, Crop Borders and Symbols: Standard uses the JBIG region to compress images. Crop Borders locates and excludes white borders when images are compressed. Symbols is the Tracker Software implementation of the Text Image Data me ...
4137 visits -
I have a problem with PDF-XChange Lite 6 not working...
... er not correctly configured...", etc. Cause This is because the PDF-XChange Lite printer uses the Microsoft XPS engine to convert to PDF and, sometimes, Windows reports this engine as being installed when it was not. Resolution Download and ...
4150 visits -
Error when running application scheduled task
... Tuner() appropriately when I am running the application by double clicking on it. When I run my application via Windows Scheduler (mstask.exe), then it gives an exception "Retrieving the COM class factory for component with CLSID {EEBC6859- ...
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Do the PDF-XChange applications have an ECCN?
... Department of Commerce: Bureau of Industry and Security have provided an ECCN (Export Control Certificate Number) for the entire family of PDF-XChange applications. This was necessary because ECCNs are required in all circumstances where so ...
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How do I create a dump file and send it to Tracker-Software for investigation?
... have been asked for a Crash Dump, follow these instructions If you have been asked for a Memory or Process Dump, follow these instructions These Dump files can be very large, and may not fit into an email, you can send a download link if yo ...
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Why can't I use IE9 and the PDF-XChange IE Addin to create text-selectable PDF files from some web pages?
... : There is a rendering option for some pages in IE9 that means rendered pages are not text-selectable. Resolution: The HTML source code of the relevant page can verify whether or not the rendering option detailed above is the cause of the i ...
4966 visits -
Why doesn't the PDFXCview.exe process end when I close the application?
... ses of this issue: The first possibility is that an older version of PDF-XChange Viewer is being used. Please ensure that the most recent build is installed. It can be downloaded here. Additionally, please note that PDF-XChange Editor has n ...
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The PDF-XChange Editor cannot find my scanner, but Adobe and several other applications can.
... ly because 64-bit applications cannot work with 32-bit scanner drivers (normally TWAIN drivers). Please try scanning with Microsoft Paint, which is always a 64-bit application on 64-bit operating systems, and you will likely not be able to ...
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I have an issue using the PDF-XChange SDK sample code with Microsoft Visual Basic in 'Interactive Mode' for debugging.
... for debugging. Please note that a developer asked this question on the Tracker Software forum. They had copied all example files to the bin directory, but found that when they ran VB6 in interactive mode for debugging an error message appe ...
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Why can't I print PDF documents correctly from Google Chrome?
... ect text after I 'reprint' to PDF. Cause: The default print settings in Google Chrome convert PDF text into curves. This means that text information is lost, and the resultant text is uneven and cannot be selected. Resolution: The b ...
User Preferences UI Customization General howto Performance Chrome document Google KB358 page PDF print6113 visits -
I experience issues rendering PDF-XChange Editor, Viewer or PDF-Tools on a second monitor in Windows 7.
... n it is moved outside of the screen and back into view: Cause This issue arose as a result of the KB4034664 update for Windows 7 that was released on August 8th, 2017. Resolution We have resolved this issue. Please update to the 6.0.322.7 b ...