Customer satisfaction is our number one priority at PDF-XChange Co. We invest heavily in support and employ six times as many support staff than we do sales staff. This means we can ensure that all users (even those using the free versions of the software) have several choices with regard to getting support, and that they can get their answers quickly and efficiently. We are proud to be one of the very few leading PDF software companies who offer completely free to support to all users of their software.
• Every question matters - in addition to providing support to our users, each submission to our support emails, forums and live chat contributes to our process of identifying where support is required and optimizing the products and services that we provide. Every question is important to us and provides us with an opportunity to demonstrate responsible support.
• Expediency is guaranteed - responses to all support queries will be received within eight working hours at the maximum - and are often received within a matter of minutes. Our main support offices are based in Europe and Canada, which means that you can receive immediate answers to your queries eighteen hours a day from Monday to Friday. This also means that it is best to contact us via email (rather than telephone) if you need a quick response to any queries you might have.
• Complete follow-through - in the event that the support team are not able to offer you an immediate solution to your issue, we will ensure that the relevant department is contacted to investigate the problem and get back to you as soon as possible - which is almost always within a few working hours, even for complicated issues.
• Rest assured - your user experience and any issues you may encounter are hugely important to us. We are very motivated and flexible in supporting you with any issues that may arise whilst using or purchasing our software. Our support team are available and ready to assist you - please just get in touch and leave the rest to us.