News & Press & Events

Covid outbreak on Vancouver Island - March 24th, 2023 ...

All clients are advised that our our North American Office will operate with a 'Skeleton Staff' from Friday March 24th, 2023, until further notice.

This is due to an aggressive outbreak of Covid which has laid low more than half our support staff in our Vancouver Island office - we will be doing our utmost to ensure clients inquires are dealt with in the
usual timely and efficient manner, however we regret some delays may occur and we apologize for any inconvenience this may cause.

Hopefully this will last no more than a few days and we will do our utmost from our other offices to ensure any delays are kept to the minimum

Our UK/European Office will be open as usual and offer support for all clients once open.

Thank you for your patience and understanding.

Our Email Services are undergoing important maintenance.

Our Email Services are undergoing important maintenance.
Please be advised, our technical staff are currently applying important updates and servicing our email servers. We are working to restore services as quickly as possible. This may cause delays in your receiving your purchase order confirmations for which we apologise. 

Our online Forums and online Help in the meantime are functioning normally and we would ask clients to use this should you be in need of technical support in the meantime.

We sincerely apologize for any inconvenience caused and appreciate your patience in the meantime.

PDF-XChange - Reviews and comments updated

Our Viewer and PDF-XChange software are receiving some excellent independent reviews and comments - not that we are resting on our laurels - development to improve and refine continues at a brisk pace !

Here are just a few of the reviews and blogs being posted about the new PDF-XChange Viewer  that 1000's every day are downloading and using in place of Adobe's own Acrobat Reader !!!

For English Readers :

• Techradar.com - PDF-XChange Editor - such a great newest review
• Apkmonk Blog - PDF-XChange Editor review
• Softerviews.org - Bhikkhu Pesala PDF-XChange Editor
• Freeappsforme.com - review - PDF-XChange Editor - New
• Xenonmagazine - PDF-XChange Pro – The Office Companion
• Kubadownload.com - review - PDF-XChange Editor - New
• Maddownload.com - review - PDF-Tools - New
• Softonline.net - review - PDF-XChange Editor
• Ebool.com - in-depth review - PDF-XChange Editor
• Digital Securtiry Sales - TechTalk column
• PC Advisor News
  PC Advisor - 6 BEST PDF Editors 2015 UK
• Gizmo's Freeware award - as the best product in its class!
• Softpedia - PDF-XChange Editor SDK 6.0.318.0 review
• Prweb.com - new
• MakeUseOf.com
• Canadian Content
• Online Tech Tips
• SnapFiles
• Freeware Genuis
• LifeHacker Poll - The Best PDF Viewer/Editor for Windows
• JTB World
• Download Squad 
• Tech Support Alert
• MakeuseofCOM
• PC Advisor
• PC Advisor Forum
  http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=287997&forumid=16
• SnapFiles
  http://www.snapfiles.com/get/pdfxchangeviewer.html
• SoftPedia
  http://www.softpedia.com/get/Office-tools/PDF/PDF-XChange-Viewer.shtml
• Future Lawyer
  http://futurelawyer.typepad.com/futurelawyer/2007/06/tracker_softwar.html
• Freeware Group - Stumble upon
  http://freeware.group.stumbleupon.com/forum/68423/
• Softonic
  http://pdf-xchange-viewer.en.softonic.com/
• DonationCoder.com
  http://www.donationcoder.com/Forums/bb/index.php?topic=8268.0;topicseen
• Download.com (CNET)
  http://netscape.com.com/PDF-XChange-Viewer/3000-10743_4-10697817.html
• QuickPDF support forum
  http://www.quickpdf.org/forum/forum_posts.asp?TID=693&PID=3606#3606

For some of our Non English Reading clients :

• Polish - PDF-XChange Editor on Komputerswiat.pl
• Vietnamese - PDF-XChange Editor on Taimienphi.vn
• Vietnamese - PDF-Tools on Taimienphi.vn
• German - Giga.de
• German - Grundlagen-Computer.de
• German - techfacts
• Russian - Video Review and Manual
• Russian - Review from Blog-pc.ru
• Polish - PC Centre Review
• German - Netz-Online Review
• German - Chip
• and For the PDF-XChange Viewer - FREE version
• German - PDF-XChange 4 PRO  Review from PCPraxis Magazine
• German Softonic
• Dutch review
• French Review - Commentcamarche.net
• French Review - Madolo.fr
• Japanese Review  Translator is included on a page
• German - Freeware.de

and there is plenty more if you just 'Google' 'Best PDF Reader',  PDF-XChange Viewer or PDFXViewer as the PDF-XChange has also become known - you will be pleased you did !

NEW Release - Presenting Build 9.4.362.0 released August 2022!

We at Tracker Software Products & PDF-XChange Co are pleased to announce the release of Build 9.4.362.0 of our PDF-XChange V9 product line on August 8th, 2022

PDF-XChange Co Ltd and Tracker Software Products (Canada) Ltd announce all products removed from sale in Mainland China and Hong Kong.

Please be advised that our decision to suspend sales of all our products to China and all its territories remains in place as of 28th July 2022, and this will not change for the foreseeable future. Further information is detailed below, in our original post on the matter.
 
As of tomorrow - April 24th, 2020 - Tracker Software Products (Canada) Ltd & PDF-XChange Co Ltd -  will cease all sales and support of our range of PDF-XChange editing and manipulation software to mainland China, Hong Kong and Macau, or sold to Chinese companies or users in these locations. 

Our products (both the free and licensed versions) are used by many hundreds of millions of users around the world - either in our own, end-user software applications, or via embedding in third-party publishers' software products and used indirectly.

All new sales to users in mainland China, Hong Kong and Macau will cease and no longer be available. We will not change this policy unless the manner in which China and its governing regime interacts with the rest of world in every regard is carried out in a more open and globally responsible manner.

Internet Explorer dies today — what you need to know ...

Microsoft officially ends support for Internet Explorer June 15, 2022 at midnight. This marks the end of an era for the Redmond-based company, but it also has very real implications for those still using the 27-year-old web browser.

Read More

Presenting Build 9.3.360.0 - Now Live!

We at PDF-XChange are pleased to announce the release of build 360 of our PDF-XChange V9 product line - Released on 5 Apr 2022.

Here is a short video highlighting some of the new features to be included in our latest, highly anticipated release of the PDF-XChange Editor:

A complete breakdown of all new features, bug fixes and other improvements is available in the version history for each product. 

Sales to Russia and Belarus Suspended. - 28th February, 2022

We regret all new sales to Russia, its territories and Belarus have been suspended until further notice.

PDF-XChange Co Ltd and Tracker Software Products (Canada) Ltd announce all products removed from sale in Russia, its territories and Belarus.

As of Today, February 28th, 2022 - Tracker Software Products (Canada) Ltd & PDF-XChange Co Ltd - will cease all sales and support of our range of PDF-XChange Editing and Manipulation software to Russia, its territories and Belarus in keeping with the sanctions imposed by the United Kingdom, United Sates and the European Union as a result of the invasion of Ukraine by Russian Armed forces.

We do appreciate that many Russians and Belorussians are equally outraged by the actions of their Governments and do not agree with the actions of their leader's. We sincerely apologise to those clients and ask for their patience and understanding - I am sure they like us would hope that peace returns to Ukraine without delay to save the lives of the innocent peoples of all affected nations from the atrocities and deaths this will inevitably lead to. 

We will review this decision in 14-30 days time as the situation in Ukraine develops. 

PDF-XChange Co Ltd / Tracker Software Products (Canada) Ltd.

 

COVID-19 Work from Home License Variations Extended to September 30th 2022

COVID 19 - 'Work from Home' License 'Terms and Conditions' variation extended for users of PDF-XChange and PDF-Tools products.

Early in the spring of 2020, as many parts of the world faced the initial realities of trying to live and work with the consequences of the COVID-19 pandemic, we volunteered a variation of our normal EULA terms in an effort to assist our clients who were working from home. This variation allowed all of our clients to install and use our products on the equipment of staff working from home. Before this variation was available, all commercial users had to own the equipment on which our products were installed. We have decided to extend the date for which this assistance is available to September 30th 2022.

This decision was made because many clients continue to find themselves in a position where it is unwise/unsafe to require staff to work in an office environment on company-owned equipment. Therefore we have decided to extend this relaxation of our EULA licensing for a further period of time, subject to the following conditions:

1. As always, you must own a sufficient number of licenses to cover all staff who will be using our products - regardless of their location.
2. As always, each license you own permits one user to utilize our products, and that user may install the product on one desktop PC and one laptop/notebook/tablet - provided they are the primary user of both devices. We do not now - nor have we ever - supported or offered licenses based on the 'concurrent' user licensing model.
3. During the period of the COVID-19 pandemic we will relax our normal location and equipment ownership rules on installation as follows: staff of commercial users may install our products on their home and personal equipment - irrespective of where they are located - provided as always that conditions 1 and 2 above are met.
4. As of September 30th 2022 - or as soon as staff at any licensee's office return to working full-time on their normal office environment (whichever is the earlier) - all copies of our products must be removed immediately from any home/personal equipment, and our normal EULA terms will resume.
5. The variations detailed above shall expire for all users on September 30th 2022, and our normal EULA terms will then be automatically reinstated, irrespective of the status of the COVID-19 pandemic.
6. If you cannot or will not accept any of the above variations to our terms and conditions, in full and specifically conditions 4 and 5 above - then we do not offer you the right to utilize the voluntary license variations detailed above.
7. After September 30th 2022, we may or may not choose to extend the expiry date of the variations detailed above. Please contact us nearer that time - or visit our website - for further news and updates.

Kind regards and good health - from all of us at PDF-XChange Co Ltd/Tracker Software Products Ltd.

PDF-XChange Co/Tracker Software Products - 2022 Marks Our 25th Year in Business.

2022 marks our 25th Anniversary in Business and serving our clients. We would like to say a big 'Thank You' to all our clients and friends throughout the world!

Over the last 25 years we have progressed significantly from a small team with big ambitions to a much larger team with clients around the world, some very large and some - just like we were in 1997 - very small, but with big ambitions!

Our support remains 100% free to all our users - whether they have paid for our products or use one of the free versions that we have made available from our early days. Clients using our free versions are important to us as they provide valuable feedback on features/shortcomings, and we pay equal attention to all of our users - irrespective of the size of the client or their investment with us. Likewise, we have always tried to price our products fairly and realistically from the outset, and have never subscribed to the policy of pricing products highly so that they can be massively discounted later. We believe that if products need to be discounted in order to sell then they are already priced too high, and that it's better to reduce the price for the benefit of all of users, rather than just those who have the leverage to demand a discount.

Every user of our products pays the same price - irrespective of who they are, how large their company is, or how many times they ask us for a discount.

We expect to be here in 25 years' time - serving you as we have for the past 25 years, and we thank you all for making this possible - we will continue to strive to improve our products and our service at every step of the way.

So - a huge Thank You to each and every one of you who has supported us from the beginning, and helped us to achieve this significant milestone!

- The PDF-XChange Co / Tracker Software Products Team