Contact Us


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How to write a good support request email

For Sales Inquiries:
sales@tracker-software.com

For Support Inquiries:
support@tracker-software.com

Use our Forum - the BEST way to receive prompt support!

Forum access is open to all and no serial number is required, though all users are required to register prior to gaining access in an effort to dissaude spammer's from posting their trash.

Tracker Forum

* Please ZIP all files Emailed or Posted to the user forums or they will be deleted by our Spam/Virus Email Server software in an effort to thwart malicious content distribution

 

Search our NEW up-to-date Knowledgebase

Search Knowledgebase

 

Why do we prefer you to email/use our Forums?  (even for sales questions)

This is because we have offices in the United Kingdom, Ukraine, Canada (Head Quarters) and the United States.

At any time the person you need could be in any one of these locations - e-mail is directly routed to the individual best placed to answer your communication - it could be that the office you call is not staffed at a particular moment in time and the individual is in any one of these alternate locations - but e-mail (or our support forums) are constantly monitored. In point of truth operating this way we have staff able to respond more hours per week than most IT companies you will encounter and attempt to respond to all contact very, very quickly !

PLEASE USE OUR FORUM - THE BEST WAY TO RECEIVE PROMPT SUPPORT!

Resellers & Support

For a Reseller near you, please see Resellers

Sales & Administration

North/South America,

Tracker Software Products (Canada) Ltd
PO Box 79, 9622 Chemainus Rd
Chemainus. BC
V0R 1K0
Canada

GST/ HST REG No: 84829 7024 RT 0001

Sales/Admin only
 Tel : +1 (250) 324-1621
Fax : +1 (250) 324-1623
Hours of Operation:
9:00am - 5:30pm Pacific Standard Time (UTC -8:00)


UK & Europe

Tracker Software Products Ltd
7 Beech Gardens
Crawley Down
RH10 4JB
Sussex
United Kingdom

Sales/Admin only
Tel: +44 (0)20 8503 8711 
Fax: +1 (250) 324 1623

Hours of Operation
9:00am - 5:30pm Greenwich Mean Time (UTC 0:00)