Contact Us


We have aggressive spam filters in place, please ensure you mention one of our products in the 'Subject' field of your email, our spam filter will treat your email as genuine. Please click on the link below for email instructions.

How to write a good support request email

For Sales Inquiries:

For Support Inquiries:

Use our Forum - the BEST way to receive prompt support!

Forum access is open to all and no serial number is required, though all users are required to register prior to gaining access in an effort to dissaude spammer's from posting their trash.

Tracker Forum

* Please ZIP all files Emailed or Posted to the user forums or they will be deleted by our Spam/Virus Email Server software in an effort to thwart malicious content distribution

Search our NEW up-to-date Knowledgebase

Search Knowledgebase


Why do we prefer you to email/use our Forums?  (even for sales questions)

This is because we have offices in the United Kingdom, Ukraine, Canada (Head Quarters) and the United States.

At any time the person you need could be in any one of these locations - e-mail is directly routed to the individual best placed to answer your communication - it could be that the office you call is not staffed at a particular moment in time and the individual is in any one of these alternate locations - but e-mail (or our support forums) are constantly monitored. In point of truth operating this way we have staff able to respond more hours per week than most IT companies you will encounter and attempt to respond to all contact very, very quickly !


Resellers & Support

For a Reseller near you, please see Resellers

Sales & Administration

North/South America,

Tracker Software Products (Canada) Ltd
PO Box 79, 9622 Chemainus Rd
Chemainus. BC
V0R 1K0

GST/ HST REG No: 84829 7024 RT 0001

Sales/Admin only
 Tel : +1 (250) 324-1621
Fax : +1 (250) 324-1623
Hours of Operation:
9:00am - 5:30pm Pacific Standard Time (UTC -8:00)

UK & Europe

PDF-XChange Co. Ltd
Tiggy Dale, Henfield Road
Small Dole, Henfield
West Sussex

United Kingdom

Company Number: 11091579
VAT No: GB285382669

Sales/Admin only
Tel: +44 (0)20 8503 8711 
Fax: +1 (250) 324 1623

Hours of Operation
9:00am - 5:30pm Greenwich Mean Time (UTC 0:00)