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Why can't I use Gmail in the Send-by-Email feature of PDF-XChange Editor?

  • Knowledge Base Article: KB513
  • Created On: Oct 13, 2017 11:50 AM
  • Last Modified: : Oct 13, 2017 12:02 PM
  • 186 visit(s)
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Question:

Why can't I use Gmail in the Send-by-Email feature of PDF-XChange Editor?

Answer:

The default settings of Gmail view PDF-XChange Editor as a "Less secure app", and therefore block it from being able to sign in to your account. If this is the case then the following error message will be displayed in PDF-XChange Editor:

Resolution:

Follow the steps below to resolve this issue:

1. Sign in to your Gmail account.

2. Click the account icon at the top-right of the page, then click My Account.

The My Account section of your gmail account will open.

3. Click Sign-in & Security:

The Sign in & Security section of your gmail account will open.

4. Click Apps with account access in the Sign in & Security tab, then change the Allow less secure apps setting to ON:

 

It will then be possible to use Gmail in the Send-by-Email feature of PDF-XChange Editor.

Please note that allowing less secure apps to access your account may make your account vulnerable, although the risk is small. Tracker Software does not accept any responsibility for issues that arise as a result of changing this setting.

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