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How do I create a dump file and send it to Tracker-Software for investigation?


I have a repetitive crash or hang and tracker software has asked me to send them a dump file. 


If they asked for a Crash Dump, follow these instructions

If they asked for a Memory or Process Dump, follow these instructions

These Dump files can be very large, and may not fit into an email, you can send a download link if you have a personal sever (like dropbox), or Use Our Upload Server.

Create a Crash Dump

1. Create the Registry Key LocalDumps

Open regedit.exe and navigate to this location:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps
If LocalDumps does not exist under windows error reporting, you must create it by right clicking on Windows Error reporting-->New-->Key: be sure to name the new key "LocalDumps". 

 Alternately, download and extract the registry key from the follow ZIP archive, then right click and select Open (depending on your version of Windows, the option may be Run or Merge instead):

2. Restart the machine

This is crucial to the process working, if you do not restart the reg key will not go into effect. Please save and close all open documents beforehand.

3. Reproduce the crash

4. Locate the crash dump file

Go to file explorer and type %LOCALAPPDATA%\CrashDumps into the address bar. Find the most recent (order by date modified)

5. Send the Crash dump to support
Send the email to or Use Our Upload Server.

Create a Process Dump

This dump MUST be created while the program is open, AND frozen or hung. If the program is working correctly, there will be no data in the created file to identify your issue.

1. Create the dump using the Task manager
Begin by opening the taskmanager with CTRL+Shift+Esc. Then click the More Details button in the bottom corner.

2. Create the dump file

By Right-Clicking on the process, and then clicking on Create Dump.

3. Locate the Dump File

Give the program a minute to create the dump file, then copy the location from the dialog

4.Send the Crash dump to support
Send the email to or Use Our Upload Server.

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