Knowledge Base :: Search results
Showing 20 of 376 found
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What are "Layers" in PDF?
... ions (Coreldraw, GIMP, PhotoShop, etc), and as a consequence have some limitations in how they are used. This article is intended to help explain what those differences are and how they affect the way "Layers" are handled our products. What ...
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Can I use the PDF-XChange family of products on unsupported versions of Windows?
... Change product - it works in the current versions of Microsoft Windows, but I want to use it in conjunction with an older version of Windows that Microsoft no longer supports. Answer: Customer service is a major priroity for Tracker Softwar ...
1316 visits -
How do I suppress security warnings for specific link types.
... XChange Editor's "trusted list" settings; by default the Editor will prevent connections to unknown sites in order to protect you and your PC from potentially dangerous websites. As each warning appears you can suppress them for that sp ...
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I have a problem with Adminstrative rights in the Tracker Updater/installer
... ror message similar to this one: This happens even when I initiate the installation from an administrative account that has full privileges. Cause The cause of this issue is often the Brother Control Center 4 background utility. The Tracker ...
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How do I create SharePoint log files for the Tracker Support team?
... Software support team? Resolution Follow the steps detailed below to create and send log files. Please note that these instructions apply to build 325.1 and later: 1. Open PDF-XChange Editor. 2. Click the File tab, then click Preferences ( ...
1832 visits -
Why are watermarks appearing on output documents when I use the PDF-XChange printers?
... ocuments, even though I have a valid license. Causes The most common cause of unexpected watermarks on printed documents is when users have a license for PDF-XChange Editor, but have installed PDF-XChange PRO/PDF-XChange Standard, or vice v ...
1895 visits -
How do I log an installation for Support
... ause Tracker Support will ask for an installation log as it may be crucial in determining the cause for the issue you are experiencing. Resolution First, you will need to download and save the MSI package for the installer you wish to log t ...
1903 visits -
I have a problem with loading an installer in Windows Vista
... Cause In windows Vista, smart screen had not been implemented by Microsoft. In windows 7 and 8, smart screen will ask you if you would like to run the installer. Resolution If experiencing this problem, simply right click the installer, go ...
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New Header/footer options in V7
... eriencing this, please update your software to the latest version available here. As of build 325 we have moved away from our old method of handling headers/footers to allow for even more functionality than ever before. Resolution The Heade ...
2004 visits -
I have a problem with installing or updating the Editor while running Windows 7
... ges: Cause This is usually only seen on fresh or very recent Windows 7 installs which have missed some updates. It is caused by an issue in Windows Security updates, specifically speaking, the update mentioned here is missing: https://suppo ...
2014 visits -
How do I Hide or Remove All Images in a Document
... tion to automatically do this, however using the content pane to select all images allows you to perform operations on all the images in a document simultaneously. Resolution 1. Open the desired document in the PDF-XChange Editor. 2. On the ...
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I have a problem with emailing PDF documents using the default mail client.
... I try to email a PDF using the default email client option in PDF-XChange Editor, I receive an error, or a different email client is used. Cause This issue is caused by a bug in a Windows update that was released in December 2017. The bug r ...
2120 visits -
I have a problem with BSOD when using SaveAs on a Citrix XenServer Terminal Server
... with a BSOD. Cause This appears to be caused by the way atomic ReOpen is handles on these servers. Resolution Use our Active Directory Group Policy Template for the Editor to disable atomic ReOpen and use the more traditional CreateFile/Cl ...
2195 visits -
How do I Generate bookmarks with a custom zoom level
... of JavaScript. While normally this is an advanced function, it has been simplfied and layed out in a way that even inexperienced users can benefit from these options. If you require assistance, or find the below options are not working as i ...
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When I use PXC_SetPageBox to save PB_CropBox values and then read it with PXC_GetPageBox, the bottom and top values are interchanged.
... ues are interchanged. For example, if a value of 50 is saved as the top value and a value of 700 is saved for the bottom value, then PXC_GetPageBox subsequently reads the values as 700 for the top value and 50 for the bottom value. Answer T ...
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I have a problem with the Tracker Updater failing to update my products.
... u see the error message below, please follow the steps in KB 524. Resolution The fastest way to resolve this issue is to email us with a screenshot of the error message that you received, and a log from the Tracker Updater. Follow the steps ...
2288 visits -
PDF-XChange is not on my computer after running the installer
... ause Sometimes a restart is necessary in order for the applications to be accessible. If that's not the problem, then it's possible that your anti-virus software is blocking our installer from running correctly. Resolution Try eithe ...
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Why can't I use Gmail in the Send-by-Email feature of PDF-XChange Editor?
... Gmail view PDF-XChange Editor as a "Less secure app", and therefore block it from being able to sign in to your account. If this is the case then the following error message or something similar will be displayed in PDF-XChange Editor: Reso ...
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I cannot find the definition of PXC_SecurityMethod and PCCERT_CONTEXT types.
... defined in pxc-defs.h. PCCERT_CONTEXT is defined in Windows API headers. There was a bug in older versions of the SDK that prevented the display of these definitions. If they are not present in your SDK then please download the most recent ...
2454 visits -
I have a problem with PXCp_WriteDocumentW not working.
... k. The odd numbered times -1,3,5,7....etc. it works. Why? Code: XCPro35_Defs.PXCp_WriteDocumentW(pdf, AOutPdfFile, XCPro35_Defs.PXCp_CreationDisposition.PXCp_CreationDisposition_Overwrite, 0); Resolution: A call to PXCp_WriteDocumentW twice ...
2458 visits