... Change family of products and how they should be used. PDF-XChange Co created this library in order to assist our users in using our products optimally and quickly resolving any issues that they may encounter. The Knowledge Base contains mo ...
... e from my license in order to free up a space for a new machine. What should I do? Cause The license keys for PDF-XChange software are assigned a specific number of users, and each user is permitted to activate the license on two machines - ...
... l users". Cause Activation is always and in every case a "per user" requirement. It cannot be done for "All Users" on a system under any circumstances. Activation involves setting a flag in a user's HKCU registry, as such can only be do ...
... dressed from our end. Resolution Some users have found that the following workaround has worked for them. If this solution does not help, please Contact us, so that we can investigate the issue and advise on another course of action. 1. Aft ...
... see this article: Re-register Shell extensions If that does not resolve the issue, Windows, or another third party application may have "blocked" our shell extensions from being enabled. Manipulate Registry If Re-registering the Sh ...
... 502 / Error Code 2503): Cause These errors are most commonly caused by permissions issues with you Windows Temp folder, which can be generally found in C:\Windows\Temp. Alternative issues can sometimes cause these errors as well, including ...
... the Chrome extension is uninstalled via the Chrome user interface, it is no longer installed by the PDF-XChange installers or updated on each startup. In other words, the external extension is blocklisted. Resolution If you want to remove ...
... issue will be resolved with Version 9, build 353.0, but this article will remain in place as a reference. If you have not already done so, please first check for updates before following the steps below. Symptoms On some Windows devices, i ...
... that a user has manually removed the extension from MS Edge. Resolution To resolve this issue, simply reinstall the PDF-XChange Edge Extension, which is available here. ...
... Adobe Flash Player, and from 12th January 2021 Adobe will block Flash content from running in Flash Player. These actions have been taken in order to help the security of their users' systems, and Adobe have strongly recommended that a ...
... Cause In windows Vista, smart screen had not been implemented by Microsoft. In windows 7 and 8, smart screen will ask you if you would like to run the installer. Resolution If experiencing this problem, simply right click the installer, go ...
... Change product - it works in the current versions of Microsoft Windows, but I want to use it in conjunction with an older version of Windows that Microsoft no longer supports. Answer: Customer service is a major priroity for Tracker Softwar ...
... red while sending the e-mail: Error [MailLib]: MAPI.DLL cannot be loaded": Cause There is an issue in locating the correct MAPI.DLL version for your default mail client. There are many possible reasons for this issue. This article will not ...
... annot be activated. Features that require a license, if used, apply "Buy Now" watermarks to document. Cause Since Version 9, PDF-XChange products have required "Activation" via our activation server to unlock certain features. If your devic ...
... with a BSOD. Cause This appears to be caused by the way atomic ReOpen is handles on these servers. Resolution Use our Active Directory Group Policy Template for the Editor to disable atomic ReOpen and use the more traditional CreateFile/Cl ...
... Software support team? Resolution Follow the steps detailed below to create and send log files. Please note that these instructions MUST be followed in the Latest release of the software, or we will be unable to resolve your issue. You can ...
... ause Tracker Support will ask for an installation log as it may be crucial in determining the cause for the issue you are experiencing. Resolution First, you will need to download and save the MSI package for the installer you wish to log t ...
... n a PDF document, you must have a current (not expired) digital certificate. Digital certificates are typically issued by a certificate authority (CA), which is a trusted third-party entity that issues digital certificates for use by other ...
... ? Please note that a developer asked this question in the Tracker Software forum. Their software contained a feature that only worked with specific versions of our software. They wanted to be able to return the current version of the softwa ...
... ause Sometimes a restart is necessary in order for the applications to be accessible. If that's not the problem, then it's possible that your anti-virus software is blocking our installer from running correctly. Resolution Try eithe ...
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