Knowledge Base :: Search results
Showing 20 of 75 found
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I have a problem with Adminstrative rights in the Tracker Updater/installer
... ror message similar to this one: This happens even when I initiate the installation from an administrative account that has full privileges. Cause The cause of this issue is almost always the Brother Control Center 4 background utility. The ...
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How do I log an installation for Support
... Cause Tracker Support will ask for an installation log as it may be crucial in determining the cause for the issue you are experiencing. Resolution First, you will need to download and save the MSI package for the installer you wish to log ...
735 visits -
I have a problem with installing build 313.1 on Windows Server 2008
... plete and comes up with an error (visible if an installation log file was created as part of the deployment process). Cause It appears that two registry entries we are trying to make are not allowed on Windows Server 2008. Resolution Please ...
1179 visits -
I have a problem with loading an installer in Windows Vista
... Cause In windows Vista, smart screen had not been implemented by Microsoft. In windows 7 and 8, smart screen will ask you if you would like to run the installer. Resolution If experiencing this problem, simply right click the installer, go ...
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Windows can't install the PDF-XChange V6 Printer Driver (Lite) kernel-mode print driver.
... -XChange V6 Printer Driver (Lite) kernel-mode print driver. To obtain a driver that is compatible with the version of Windows you are running, contact the manufacturer." Cause This issue is caused by an out of date Windows 10 driver file: M ...
1739 visits -
How do I set per user preferences to make PDF files display in IE using a Group Policy?
... tion. Cause The registry keys needed to set the user preferences are located in HKCU and are not available to be set during install for any user not performing the installation. This means that pushing the installation via a Group Policy (o ...
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Can I distribute PDF-XChange Viewer and PDF-XChange Editor?
... racker Software forum. One of our users was a producer of CDs that contained PDF documents, and they wanted to know if they could include a free copy of PDF-XChange Viewer on the CD for their clients. Answer: Yes - we permit our clients to ...
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I Have an Extra PDF-XChange application Icon After Updating
... I had previously. What changed? Resolution: This issue has been identified as being likely cause by our older installers not fully removing the old installation. If you have encountered this issue, please Uninstall the old versions, and the ...
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Why did the colors change on my Windows system when I installed PDF-XChange Viewer?
... most often in Windows XP. It is caused during installation when the shortcut for PDF-XChange Viewer becomes configured to run it in low resolution color mode due to compatibility settings. Resolution Follow the steps below to check and reso ...
2736 visits -
I have purchased the wrong product. Can I get a refund?
... fer refunds when the incorrect product is purchased, as it is free to download and experiment with our products on an indefinite basis and we have a 'try before you buy' policy. However, we do offer a heavy discounts for additional ...
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Can I import print driver profiles between versions?
... ajor version profiles of PDF-XChange products into another version (eg: V3 to V4). However, it is possible to manually recreate profiles once a new version is installed. These profiles can then be exported to a .ppr file and provided to oth ...
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How do I make a PDF-XChange printer profile available to all users on a multi-user system?
... nt that profile to be changed by users. Cause User profiles are typically stored in HKCU and as such can be modified by users. Resolution Use the command line to install a printing profile to HKLM that is then available to all users as a re ...
2890 visits -
How do I submit a PDF-XChange Editor or PDF-XChange Viewer SDK Distribution Declaration document?
... n I find the Distribution Declaration document? Answer: Please note that the Distribution Declaration document must be completed and submitted to Tracker Software once per year for the following products: PDF-XChange Editor SDK PDF-XChange ...
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Can I use a network share to make the Stamps Palette available to all network users?
... s is not possible as there is no way to refer directly to a network share for the Stamps Palette. A local user profile must be used and, therefore, the Stamps Palette must be copied into each user's profile on each client machine. Furth ...
2979 visits -
I have a problem with PDF-XChange Lite 6 not working...
... er not correctly configured...", etc. Cause This is because the PDF-XChange Lite printer uses the Microsoft XPS engine to convert to PDF and, sometimes, Windows reports this engine as being installed when it was not. Resolution Download and ...
2985 visits -
Why is Webroot telling me that links from the Tracker Software website contain viruses?
... ebroot issue. We have informed Webroot of the issue and they have confirmed that it is a bug and that there are no viruses in either our software or the dowload links from our website. Further Information: The screenshot below contains the ...
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How do I Get support for a Developer SDK problem ?
... ay we receive scores of requests from some of the many 1000's of software developer's using our toolkits; here are some basic guidelines as to how to best help us to help you! Our experienced project developer's, with the skills ...
Clarion SDK Licensing/Serial #s Installation Performance General howto Developer Help KB372 SDK Support3151 visits -
I have a problem with Active-X objects missing from my list of Active-X objects in my development environment.
... ke them available? Please note that a developer posted this question in the Tracker Software forum. They were using the PDF-XChange Drivers API. This query was asked on many occasions after the implementation version 4 - often when develope ...
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I have purchased the wrong product. What should I do?
... ect product. This can be done from your account, which you can login to here. Alternatively, click here to contact our sales team in order to upgrade. Please include details about the product your purchased, why it is incorrect, and what yo ...
3192 visits -
How do I perform an unattended uninstall of all Tracker Software products older than a specific version?
... update old versions but leaves multiple versions installed when only the latesd version is wanted. Cause Major versions of Tracker Software are designed to be installed in parallel. Only minor version upgrades replace existing installation ...
General howto Installation Active Directory AD GPO Group Policy KB503 unattended uninstall upgrade wmic3227 visits