Knowledge Base :: Search results
Showing 20 of 73 found
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Can I use the PDF-XChange family of products on unsupported versions of Windows?
... Change product - it works in the current versions of Microsoft Windows, but I want to use it in conjunction with an older version of Windows that Microsoft no longer supports. Answer: Customer service is a major priroity for Tracker Softwar ...
1224 visits -
I have a problem with Adminstrative rights in the Tracker Updater/installer
... ror message similar to this one: This happens even when I initiate the installation from an administrative account that has full privileges. Cause The cause of this issue is often the Brother Control Center 4 background utility. The Tracker ...
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I have a problem with installing or updating the Editor while running Windows 7
... ges: Cause This is usually only seen on fresh or very recent Windows 7 installs which have missed some updates. It is caused by an issue in Windows Security updates, specifically speaking, the update mentioned here is missing: https://suppo ...
1690 visits -
How do I log an installation for Support
... ause Tracker Support will ask for an installation log as it may be crucial in determining the cause for the issue you are experiencing. Resolution First, you will need to download and save the MSI package for the installer you wish to log t ...
1833 visits -
I have a problem with loading an installer in Windows Vista
... Cause In windows Vista, smart screen had not been implemented by Microsoft. In windows 7 and 8, smart screen will ask you if you would like to run the installer. Resolution If experiencing this problem, simply right click the installer, go ...
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I have a problem with the Tracker Updater failing to update my products.
... u see the error message below, please follow the steps in KB 524. Resolution The fastest way to resolve this issue is to email us with a screenshot of the error message that you received, and a log from the Tracker Updater. Follow the steps ...
2158 visits -
Windows can't install the PDF-XChange V6 Printer Driver (Lite) kernel-mode print driver.
... -XChange V6 Printer Driver (Lite) kernel-mode print driver. To obtain a driver that is compatible with the version of Windows you are running, contact the manufacturer." Cause This issue is caused by an out of date Windows 10 driver file: M ...
3025 visits -
Why did the colors change on my Windows system when I installed PDF-XChange Viewer?
... most often in Windows XP. It is caused during installation when the shortcut for PDF-XChange Viewer becomes configured to run it in low resolution color mode due to compatibility settings. Resolution Follow the steps below to check and reso ...
3528 visits -
Can I distribute PDF-XChange Viewer and PDF-XChange Editor?
... PDF-XChange Viewer and the free version of PDF-XChange Editor - as long as they meet the following requirements: They must not charge for, or otherwise profit from, our products/providing a service that enables the use of our products. Whil ...
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Why is Webroot telling me that links from the Tracker Software website contain viruses?
... ebroot issue. We have informed Webroot of the issue and they have confirmed that it is a bug and that there are no viruses in either our software or the dowload links from our website. Further Information: The screenshot below contains the ...
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How do I set per user preferences to make PDF files display in IE using a Group Policy?
... tion. Cause The registry keys needed to set the user preferences are located in HKCU and are not available to be set during install for any user not performing the installation. This means that pushing the installation via a Group Policy (o ...
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I Have an Extra PDF-XChange application Icon After Updating
... had previously. What changed? Resolution: This issue has been identified as being likely cause by our older installers not fully removing the old installation. If you have encountered this issue, please Uninstall the old versions, and the ...
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How do I Get support for a Developer SDK problem ?
... y we receive scores of requests from some of the many 1000's of software developer's using our toolkits; here are some basic guidelines as to how to best help us to help you! Our experienced project developer's, with the skills ...
Clarion SDK Licensing/Serial #s Installation Performance General howto Developer Help KB372 SDK Support3859 visits -
I have purchased the wrong product. Can I get a refund?
... purchased one of our basic products, such as the PDF-XChange Editor and intended to purchase another, you can often perform the upgrade manually from your account page, on the "Upgrade Options" tab. If you mistakenly purchased the PDF-XChan ...
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I have purchased the wrong product. What should I do?
... ect product. This can be done from your account, which you can login to here. Alternatively, click here to contact our sales team in order to upgrade. Please include details about the product your purchased, why it is incorrect, and what yo ...
3914 visits -
I have a problem with Active-X objects missing from my list of Active-X objects in my development environment.
... e them available? Please note that a developer posted this question in the Tracker Software forum. They were using the PDF-XChange Drivers API. This query was asked on many occasions after the implementation version 4 - often when developer ...
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Can I import print driver profiles between versions?
... jor version profiles of PDF-XChange products into another version (eg: V6 to V7). However, it is possible to manually recreate profiles once a new version is installed. These profiles can then be exported to a .ppr file and provided to othe ...
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How do I submit a PDF-XChange Editor or PDF-XChange Viewer SDK Distribution Declaration document?
... n I find the Distribution Declaration document? Answer: Please note that the Distribution Declaration document must be completed and submitted to Tracker Software once per year for the following products: PDF-XChange Editor SDK PDF-XChange ...
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I have a problem with PDF-XChange Lite 6 not working...
... er not correctly configured...", etc. Cause This is because the PDF-XChange Lite printer uses the Microsoft XPS engine to convert to PDF and, sometimes, Windows reports this engine as being installed when it was not. Resolution Download and ...
4806 visits -
How do I rename the virtual print drivers for distribution purposes?
... "PDF-XChange Optional Printer Name" Please note that the first twelve characters are reserved, including the space after "PDF-XChange", and double quotation marks must be used at the beginning and end of string content. See here for a compl ...