Knowledge Base :: Search results
Showing 20 of 233 found
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I have a problem with installing or updating the Editor while running Windows 7
... ges: Cause This is usually only seen on fresh or very recent Windows 7 installs which have missed some updates. It is caused by an issue in Windows Security updates, specifically speaking, the update mentioned here is missing: https://suppo ...
470 visits -
How do I suppress security warnings for specific link types.
... XChange Editor's "trusted list" settings; by default the Editor will prevent connections to unknown sites in order to protect you and your PC from potentially dangerous websites. As each warning appears you can suppress them for that sp ...
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Can I use the PDF-XChange family of products on unsupported versions of Windows?
... Change product - it works in the current versions of Microsoft Windows, but I want to use it in conjunction with an older version of Windows that Microsoft no longer supports. Answer: Customer service is a major priroity for Tracker Softwar ...
877 visits -
I have a problem with Adminstrative rights in the Tracker Updater/installer
... ror message similar to this one: This happens even when I initiate the installation from an administrative account that has full privileges. Cause The cause of this issue can also be the Brother Control Center 4 background utility. The Trac ...
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Why are watermarks appearing on output documents when I use the PDF-XChange printers?
... ocuments, even though I have a valid license. Causes The most common cause of unexpected watermarks on printed documents is when users have a license for PDF-XChange Editor, but have installed PDF-XChange PRO/PDF-XChange Standard, or vice v ...
1187 visits -
How do I Hide or Remove All Images in a Document
... tion to automatically do this, however using the content pane to select all images allows you to perform operations on all the images in a document simultaneously. Resolution 1. Open the desired document in the PDF-XChange Editor. 2. On the ...
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Can I use PDF-XChange Editor to meet the Requirements of the General Data Protection Regulation (GDPR)?
... ividuals within the European Union and the European Economic Area that went into effect on 25th May 2018. The main purpose of GDPR is to give control to citizens and residents of the EU over their personal data. All companies and similar en ...
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How do I create SharePoint log files for the Tracker Support team?
... Software support team? Resolution Follow the steps detailed below to create and send log files. Please note that these instructions apply to build 325.1 and later: 1. Open PDF-XChange Editor. 2. Click the File tab, then click Preferences ( ...
1423 visits -
New Header/footer options in V7
... eriencing this, please update your software to the latest version available here. As of build 325 we have moved away from our old method of handling headers/footers to allow for even more functionality than ever before. Resolution The Heade ...
1438 visits -
I have a problem with emailing PDF documents using the default mail client.
... I try to email a PDF using the default email client option in PDF-XChange Editor, I receive an error, or a different email client is used. Cause This issue is caused by a bug in a Windows update that was released in December 2017. The bug r ...
1502 visits -
I have a problem with the Tracker Updater failing to update my products.
... u see the error message below, please follow the steps in KB 524. Resolution The fastest way to resolve this issue is to email us with a screenshot of the error message that you received, and a log from the Tracker Updater. Follow the steps ...
1522 visits -
How do I log an installation for Support
... ause Tracker Support will ask for an installation log as it may be crucial in determining the cause for the issue you are experiencing. Resolution First, you will need to download and save the MSI package for the installer you wish to log t ...
1523 visits -
How do I Generate bookmarks with a custom zoom level
... of JavaScript. While normally this is an advanced function, it has been simplfied and layed out in a way that even inexperienced users can benefit from these options. If you require assistance, or find the below options are not working as i ...
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I have a problem with loading an installer in Windows Vista
... Cause In windows Vista, smart screen had not been implemented by Microsoft. In windows 7 and 8, smart screen will ask you if you would like to run the installer. Resolution If experiencing this problem, simply right click the installer, go ...
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I have a problem with BSOD when using SaveAs on a Citrix XenServer Terminal Server
... with a BSOD. Cause This appears to be caused by the way atomic ReOpen is handles on these servers. Resolution Use our Active Directory Group Policy Template for the Editor to disable atomic ReOpen and use the more traditional CreateFile/Cl ...
1868 visits -
Why can't I use Gmail in the Send-by-Email feature of PDF-XChange Editor?
... Gmail view PDF-XChange Editor as a "Less secure app", and therefore block it from being able to sign in to your account. If this is the case then the following error message or something similar will be displayed in PDF-XChange Editor: Reso ...
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PDF-XChange is not on my computer after running the installer
... ause Sometimes a restart is necessary in order for the applications to be accessible. If that's not the problem, then it's possible that your anti-virus software is blocking our installer from running correctly. Resolution Try eithe ...
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How do I add custom actions to my documents?
... XChange Editor offers the ability to edit Document Properties, including adding actions to documents. This allows advanced users to write scripts that can be applied to the entire document each time a certain action is performed. These acti ...
2154 visits -
How do I use a presets file to define settings in the PDF-XChange Editor?
... tions of the application, is there an option to configure feature settings for all clients/users from a central location? Answer Presets files can be used in conjunction with the feature settings detailed below: Add Background Add Bates Num ...
2273 visits -
Can I use PDF-XChange Editor to clear selected radio buttons?
... lected radio buttons: 1. Click the Form tab, then click Select Fields: 2. Click and drag the pointer to select the group of radio buttons: 3. Right-click the selection and then click Properties in the shortcut menu (or Press Ctrl+`). The Pr ...