Knowledge Base :: Search results
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Advanced Dynamic Stamp Creation
... ell as familiarity with the Adobe JS API Reference manual. If you are looking for basic Dynamic Stamp creation instructions please see KB277. Tracker-Software Support may be unable to assist you with the advanced JS involved here, as such a ...
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How do I Generate bookmarks with a custom zoom level
... of JavaScript. While normally this is an advanced function, it has been simplfied and layed out in a way that even inexperienced users can benefit from these options. If you require assistance, or find the below options are not working as i ...
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Why are watermarks appearing on output documents when I use the PDF-XChange printers?
... ocuments, even though I have a valid license. Causes The most common cause of unexpected watermarks on printed documents is when users have a license for PDF-XChange Editor, but have installed PDF-XChange PRO/PDF-XChange Standard, or vice v ...
253 visits -
Can I use the PDF-XChange family of products on unsupported versions of Windows?
... Change product - it works in the current versions of Microsoft Windows, but I want to use it in conjunction with an older version of Windows that Microsoft no longer supports. Answer: Customer service is a major priroity for Tracker Softwar ...
275 visits -
How do I Hide or Remove All Images in a Document
... tion to automatically do this, however using the content pane to select all images allows you to perform operations on all the images in a document simultaneously. Resolution 1. Open the desired document in the PDF-XChange Editor. 2. On the ...
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How do I Print Grid lines in a document?
... tab. These are intended to be a visual aid while editing the document, and can also function as anchor points for our measurement functions. As such, If you wish to print these on the document, you must create custom grid-sheets and apply t ...
277 visits -
How do I add custom actions to my documents?
... XChange Editor offers the ability to edit Document Properties, including adding actions to documents. This allows advanced users to write scripts that can be applied to the entire document each time a certain action is performed. These acti ...
314 visits -
Can I use PDF-XChange Editor to meet the Requirements of the General Data Protection Regulation (GDPR)?
... ividuals within the European Union and the European Economic Area that went into effect on 25th May 2018. The main purpose of GDPR is to give control to citizens and residents of the EU over their personal data. All companies and similar en ...
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How do I use a Group Policy to make the PDF-XChange Editor the default .pdf application?
... ing anything. Cause There are a myriad of possible reasons the .pdf file associations may change. Other applications sometimes take the association when they update themselves, sometimes Windows sets The Edge as the default. Resolution Sinc ...
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How do I Export a Registry Key
... r software will supply the Path which we need you to export, this ensures that we see only the key(s) we need. The path will look similar to this: Computer\HKEY_CURRENT_USER\Software\Tracker Software\PDFXEditor\3.0\settings 1. Open Regedit. ...
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I have a problem with the Tracker Updater failing to update my products.
... that ff you see the error message below then see KB 524. Resolution The fastest way to resolve this issue is to email us with a screenshot of the error message that you received, and a log from the Tracker Updater. Follow the steps below t ...
481 visits -
I have a problem with Adminstrative rights in the Tracker Updater/installer
... ror message similar to this one: This happens even when I initiate the installation from an administrative account that has full privileges. Cause The cause of this issue can also be the Brother Control Center 4 background utility. The Trac ...
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I have a problem with large file size when printing to PDF from the PDF-XChange Editor
... ly as an absolute last resort and when all other avenuses have failed. It is always a better option to save your PDF rather than reprint it. If you need to reduce the size on your files this KB should help you avoid printing PDF to PDF. Tra ...
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How do I use a presets file to define settings in the PDF-XChange Editor?
... tions of the application, is there an option to configure feature settings for all clients/users from a central location? Answer Presets files can be used in conjunction with the feature settings detailed below: Add Background Add Bates Num ...
560 visits -
I have a problem with emailing PDF documents using the default mail client.
... I try to email a PDF using the default email client option in PDF-XChange Editor, I receive an error, or a different email client is used. Cause This issue is caused by a bug in a Windows update that was released in December 2017. The bug r ...
636 visits -
New Header/footer options in V7
... eriencing this, please update your software to the latest version available here. As of build 325 we have moved away from our old method of handling headers/footers to allow for even more functionality than ever before. Resolution The Heade ...
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How do I create SharePoint log files for the Tracker Support team?
... Software support team? Resolution Follow the steps detailed below to create and send log files. Please note that these instructions apply to build 325.1 and later: 1. Open PDF-XChange Editor. 2. Click the File tab, then click Preferences ( ...
777 visits -
How do I log an installation for Support
... ause Tracker Support will ask for an installation log as it may be crucial in determining the cause for the issue you are experiencing. Resolution First, you will need to download and save the MSI package for the installer you wish to log t ...
984 visits -
I have a problem with BSOD when using SaveAs on a Citrix XenServer Terminal Server
... with a BSOD. Cause This appears to be caused by the way atomic ReOpen is handles on these servers. Resolution Use our Active Directory Group Policy Template for the Editor to disable atomic ReOpen and use the more traditional CreateFile/Cl ...
1337 visits -
How do I Use/Update the portable version of PDF-XChange Editor?
... Answer The portable version of PDF-XChange Editor can be used for these purposes. This version of the application can be downloaded onto a USB flash drive, or other similar devices. Note that it is necessary to add a license key manually to ...