Knowledge Base :: Search results
Showing 20 of 51 found
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Can I use the PDF-XChange family of products on unsupported versions of Windows?
... Change product - it works in the current versions of Microsoft Windows, but I want to use it in conjunction with an older version of Windows that Microsoft no longer supports. Answer: Customer service is a major priroity for Tracker Softwar ...
1310 visits -
I have a problem with loading an installer in Windows Vista
... Cause In windows Vista, smart screen had not been implemented by Microsoft. In windows 7 and 8, smart screen will ask you if you would like to run the installer. Resolution If experiencing this problem, simply right click the installer, go ...
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PDF-XChange is not on my computer after running the installer
... ause Sometimes a restart is necessary in order for the applications to be accessible. If that's not the problem, then it's possible that your anti-virus software is blocking our installer from running correctly. Resolution Try eithe ...
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Can I use IPXCControlEx to return the current version of the PDF-XChange Driver installed on the local computer?
... ? Please note that a developer asked this question in the Tracker Software forum. Their software contained a feature that only worked with specific versions of our software. They wanted to be able to return the current version of the softwa ...
2910 visits -
Windows can't install the PDF-XChange V6 Printer Driver (Lite) kernel-mode print driver.
... -XChange V6 Printer Driver (Lite) kernel-mode print driver. To obtain a driver that is compatible with the version of Windows you are running, contact the manufacturer." Cause This issue is caused by an out of date Windows 10 driver file: M ...
3080 visits -
Why is Webroot telling me that links from the Tracker Software website contain viruses?
... ebroot issue. We have informed Webroot of the issue and they have confirmed that it is a bug and that there are no viruses in either our software or the dowload links from our website. Further Information: The screenshot below contains the ...
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I Have an Extra PDF-XChange application Icon After Updating
... had previously. What changed? Resolution: This issue has been identified as being likely cause by our older installers not fully removing the old installation. If you have encountered this issue, please Uninstall the old versions, and the ...
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How do I Export a Registry Key
... r software will supply the Path which we need you to export, this ensures that we see only the key(s) we need. The path will look similar to this: Computer\HKEY_CURRENT_USER\Software\Tracker Software\PDFXEditor\3.0\settings 1. Open Regedit. ...
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I have purchased the wrong product. Can I get a refund?
... purchased one of our basic products, such as the PDF-XChange Editor and intended to purchase another, you can often perform the upgrade manually from your account page, on the "Upgrade Options" tab. If you mistakenly purchased the PDF-XChan ...
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W-8BEN Tax Form
... ion, return reporting and backup withholding regulations. Cause Many non-US entities (notably private Canadian companies with no US presence) who sell goods to US customers are often asked by the US Customer to fill out a W-8BEN form to rec ...
4141 visits -
Why doesn't PDF-XChange 4 see mapped drives?
... ftware forum. They wanted to configure the "Save Generated PDF File" setting to save to a specific location but could not locate mapped drives on the system. Answer: This was a bug in older version of the software and it was resolved in bui ...
4185 visits -
How do I create screenshots to send to Tracker Software support?
... lity is included by default in all versions of Windows. Follow the steps below to take screenshots: 1. Open the window that you wish to screenshot. 2. Press the Print Screen button on your keyboard. (This is sometimes abbreviated to "PrtScn ...
4435 visits -
What are the JBIG2 compression options and how do they function?
... ions: Standard, Crop Borders and Symbols: Standard uses the JBIG region to compress images. Crop Borders locates and excludes white borders when images are compressed. Symbols is the Tracker Software implementation of the Text Image Data me ...
4512 visits -
I have a problem with PDF-XChange Lite 6 not working...
... er not correctly configured...", etc. Cause This is because the PDF-XChange Lite printer uses the Microsoft XPS engine to convert to PDF and, sometimes, Windows reports this engine as being installed when it was not. Resolution Download and ...
4941 visits -
How do I check if the version of Windows on my computer is 32 bit or 64 bit?
... Computer. 2. Click Properties. The System Properties dialog box will open. 3. Select the General tab. The system information is detailed in the System section. Windows Vista, Windows 7 1. Move to the Control Panel. 2. Click System. The syst ...
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I have a problem with serial keys not sticking on server farm
... KEYFILE switch and the serial key is not sticking between user logins. Cause Currently, we encrypt the registry keys used to store our license keys, with Windows GUID information. When a user profile is copied between servers, the registry ...
5183 visits -
Do the PDF-XChange applications have an ECCN?
... Department of Commerce: Bureau of Industry and Security have provided an ECCN (Export Control Certificate Number) for the entire family of PDF-XChange applications. This was necessary because ECCNs are required in all circumstances where so ...
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How do I upload a file to the Tracker Software File service?
... . I was instructed to upload a file to the "User Uploads" server, but I am unsure how to do this. Resolution: Follow the steps below to send files to the Tracker Software support team: Open this link useruploads.tracker-software.support in ...
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I have a problem with large file size when printing to PDF from the PDF-XChange Editor
... ly as an absolute last resort and when all other avenuses have failed. It is always a better option to save your PDF rather than reprint it. If you need to reduce the size on your files this KB should help you avoid printing PDF to PDF. Tra ...
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How do I preserve original filenames that contain decimal points when I convert them to PDF?
... convert to PDF. However, when I use a PDF-XChange printer driver to do this, it does not reproduce the name of the documents correctly and stops at the first decimal point. Cause: This issue arises due to contrasting design implementations ...